Blackpool SEAT Reviews Summary

Customer Service

Pros:

• "I recently purchased a used SEAT Leon Cupra and was treated with excellent customer service from Kay."
• "Excellent service from Kay. Explained my options clearly and concisely and found me the exact car I was looking for."
• "The salesperson was Kay. She was extremely helpful and patient, explaining and answering all our questions."
• "Really impressed with my interaction at Blackpool Seat today. Aidan Heath took the time and trouble to understand my requirements."
• "Fantastic experience, Louie was helpful from the moment I phoned in to enquire about the car all the way through to picking up the car a few days after."
• "Fab service from Tom. He and Ben found the exact car I was looking for and the whole process was smooth."
• "Cannot recommend Kay from Blackpool seat enough, nothing was ever too much, everything was thoroughly explained to me throughout the process of the purchase, extremely fast replies to any questions and fantastic customer service."

Cons:

• "Great experience last year but this year the vehicle was returned to me with very over-inflated tyres, which I drove around on for 8 weeks before realising."
• "Was told I had breakdown cover on vehicle serviced here to find out no breakdown cover exists."
• "I'm infuriated with the lack of customer care the lack of courtesy to call me back and will not be using Blackpool Seat in the future."
• "Despite 5 phone calls and promises to ring us back, there has been no information provided about our service."
• "Their comms after sales is really bad."
• "The salesman failed to keep me updated (not a single phone call), the car wasn’t ready and hadn’t been valeted as I expected."
• "Very poor customer service. Called at 10.53 am on a Friday 20/01, details taken to call back as no available staff. No call back received."

Vehicle Condition and Delivery

Pros:

• "The car had been given a full service before I collected it. Dealership was full of apologies and said they would reimburse me for the money I had to pay out to top up the oil."
• "Car was delivered and arrived early than expected, although was unexpected, glad the didn't have to spend the whole day waiting for it."
• "We were shown the car with all details and features explained then offered a solo test drive which was no hassle at all."
• "The car was as described for the most part, aside from some small scuffs on the rear left of the car."
• "Just bought a car from Blackpool Seat, great service and car was exactly as advertised."
• "Car is in a condition I expect for a used Seat. Drives like new!"
• "Bought my Leon from here, I got great customer service from Kay and the team and the car I bought is in excellent condition."

Cons:

• "I paid to have it redone as the black car was nearly white with the amount of polish left on it, and the side wasn’t much better."
• "They touched up these when I returned but despite me showing the rep all the marks they still manage to miss a few and the touch up effort was poor but sufficient enough for me to say enough is enough."
• "Failed to service my car before purchase. Failed to MOT my car before purchase. Car then failed MOT due to preexisting faults."
• "Brought a new seat Leon from Blackpool seat on 13/02/20 I traveled from Stoke on Trent for my new vehicle and upon arrival I inspected the car and found 2 scratches on the car one on the back bumper and another on the front so was disappointed but when I pointed them out they were straight on it my car was taken to the body shop and all was fixed."
• "So bought the vehicle back in July few days later found various issues that were brought to their attention i.e damage to sill before buying."
• "The whole process in the dealership was painful and overall I would not recommend using Blackpool seat or Morgan."
• "We are currently paying for a car every month that we don’t even have in our possessions."

Sales Experience

Pros:

• "Best car buying experience I've ever had."
• "Professional on every level, communication flawless, best deal guaranteed."
• "Fantastic service from Kay at Blackpool Seat, We popped in to view a particular vehicle for my father which we took for a test drive and purchased the same day."
• "Tom and the team at SEAT Blackpool are hands down the best people to buy a car from."
• "Fantastic experience with the team from greeting me to handling my queries and concerns everyone is warm welcoming and friendly, which is what you want when you're making such a big decision as purchasing a new car."
• "Brought a Cupra 290 from these guys, can't recommend them enough. Louie was extremely helpful and never pushy."
• "Always a great, easy, experience buying a car from them and I would recommend them highly."

Cons:

• "Looked at a car, Russ tried to force me into a sale on the spot, refused to give me price for my own car without signing to say I would have the car I had seen."
• "We’ve had appalling service ever since we signed to buy the car. Would not recommend to anyone!"
• "OVERALL THE CUSTOMER SERVICE WAS DISGUSTING!"
• "All in all, a very poor service provided from start to finish, very poor communication and organisation from a dealer."
• "Honestly - I'd avoid. Constant moving estimates. Poor customer service skills."
• "WOULD NOT RECOMMEND THIS GARAGE!" (Regarding the experience with the car Ibiza FR and the service provided by Ben the manager.)
• "Very disappointed by the level of service provided."