KFC Blackpool - Cherry Tree Road North Reviews Summary

Staff and Service

Pros:

• "The chicken is always spot on😊😋"
• "Fast efficient service by the staff on duty today. Food was piping hot and delicious."
• "Staff were fantastic as I had to get lots of different orders with receipts and they were very happy to do this and bag it all up for me nicely to and they all did it with a smile which I was very grateful for 😊😊😊"
• "Very friendly staff. One lady was especially so kind and patient with me explaining what I could have when I mentioned my allergies to her."
• "Fortunately the girl taking orders was an absolute star 😀 she was so friendly and upbeat."
• "Despite it being extremely busy... I found the staff, efficient, well mannered and very courteous."
• "Staff were amazing and helpful."

Cons:

• "some of the staff could do with training on how not to be arrogant."
• "Walked in there to order food at 9.30 and was just ignored by 3 staff members."
• "Absolutely one of the worst I’ve been in the staff were rude not interested."
• "Staff were either stressed and being rude to each other or extremely useless."
• "The store was dirty, the staff were inexperienced and all very young."
• "Food was alright, however service was slow and one staff member's attitude was appalling."
• "The person who took our order/ gave us the order was so miserable, no manners."

Food Quality

Pros:

• "The best KFC in Blackpool I would say."
• "We’ve received everything we’ve ordered and it’s been hot."
• "Hot tasty snack."
• "Great chicken as expected with a good choice of sides and the best chips."
• "Food was nice and hot, service was quick."
• "Food was hot and fresh for a change."
• "Food is always amazing."

Cons:

• "Food greasy generally wish I had drove straight bye."
• "Food was cold as well!"
• "Got everything wrong, asked for ketchup instead of Maya and got both on the burger, gave 1 meal with gravy instead of fries, missed 2 fries completely from other meals."
• "Zinger tower burger still pink in the middle."
• "The boneless chicken was ok, but everything else spoiled that."
• "Food was over cooked and old it had been under the heater too long and dried up."
• "The food wasn't very hot infact it only just warm the chicken fillets were very small & the chips were just about OK."

Cleanliness and Maintenance

Pros:

• "It's good for both groups and lone dining."
• "Clean and welcoming on arrival."
• "The place was very clean and the toilets were well maintained."
• "It's a standard KFC. They had hand sanitizer and a mandatory test and trace check in QR code on entrance. Masks were also mandatory on entry."
• "Large free car park, and excellent access for disabled people."
• "So far, the only KFC which seems to bother with consistently adding serviettes, salt, sporks etc through the drive through."
• "This has to be the best KFC on the Fylde Coast!"

Cons:

• "The store was dirty, the staff were inexperienced and all very young."
• "The food is fine, but at peak times the cleanliness of the restaurant is poor with food and rubbish on the floor."
• "I've never been to any fast food outlet where the carpark had more packaging on the ground than in the outlet itself."
• "The mens toilet stank, like it hadn’t been cleaned in days and my wife said the female toilet was ‘grim’."
• "The toilet were a disgrace & the bins that you put your rubbish in were stinking."
• "Tables uncleaned."
• "The restaurant was filthy and I mean filthy when we walked in."

Order Accuracy and Management

Pros:

• "We’ve received everything we’ve ordered and it’s been hot."
• "Been here twice and each time the service has been fast and the staff friendly."
• "Drive through in the evening for tea. Ordered items outside of a meal. Kiosk lady suggested ordering in a different way to make it cost effective with offers on. Thumbs up."

Cons:

• "Very rarely get your order right first time."
• "Always check your order before you leave, chances are you'll have something missing or completely the wrong order."
• "Evertime I order from here the orders are missing items, and evertime have to ring up and then go round to collect missing items, get ya staff sorted out."
• "For ever getting my order wrong, stopped using the drive through in the Hope's to avoid any confusion but despite making it clear No CHEESE it being printed on the recipt NO CHEESE I some how manage to get cheese."
• "Never had an order without something missing. Never."
• "Awful! They just can't get an order right. Missing drinks and sides."
• "Every time we have gotten drive through food they get it all wrong such as missing food items."