Morris Dibben Sales and Letting Agents Southampton Reviews Summary

Customer Service

Pros:

• "A terrific and faultless service."
• "Our case was handled with great care and the utmost professionalism."
• "She was always really quick to respond to any queries I had."
• "Once the offer was accepted, Narinder took over and chased up to achieve exchange. She has been very helpful, courteous and always replies to queries very quickly."
• "I received regular updates via phone call and email, from cheery agents."
• "Very professional and helpful in every way."
• "Stephen was always available when I called and responded to emails very promptly."

Cons:

• "Everything is done remotely, so online through their portal and it is impossible to speak to anyone."
• "Trying to get hold of someone can be very tiresome."
• "When you do finally get through to someone its like Russian roulette."
• "Communication leaves an awful lot to be desired."
• "Nothing happened for literally weeks if not months."
• "Very poor service for the lettings me and my girlfriend handed over just under two thousand pounds gave us a moving in date when it came round paperwork weren't sorted."
• "Our point of contact went on holiday for 3 weeks, leaving us unaware what was happening with our application."

Professionalism

Pros:

• "They were very professional and patient with the buyer and his solicitor."
• "The team are supportive, friendly and always available."
• "The sale was handled very efficiently and we knew exactly what was happening and when."
• "Very happy with service from Morris Dibben over the past months buying a new property."
• "Many thanks to Narinder Rai who was very professional and a pleasure to work with."
• "Communication and advice were excellent from start to finish."
• "All staff very professional, also helpful and friendly, and did a great job showing people around."

Cons:

• "The person supposed to be heading up their HMO sales came to the house and gave me incorrect advice about the size of the rooms."
• "Rachael of the London Rd office is unprofessional and unpleasant to deal with. Consistently ill-informed, obtuse and discourteous."
• "The sales team were a bunch of amateurs who did not know their own market and nothing got done when promised."
• "Very very poor customer service. The Portsmouth office is full of very unresponsive people who are insensitive to our needs when we were tenants."
• "Doesn't even warrant 1* but unfortunately you can't give 0. Absolutely awful customer service!"
• "Horrible service two properties we liked and tried to put holding fees on have been told we are not allowed and then someone else takes the property!"
• "Had an outrageous experience with Morris Dibben Letting agency."

Efficiency

Pros:

• "A terrific and faultless service."
• "The agency was very efficient in repairs and always trying to help with my situations by negotiating with the landlord for me."
• "The sale was handled very efficiently and we knew exactly what was happening and when."
• "Morris Dibben kept us informed and updated very regularly."
• "The service from Morris Dibben was excellent and they were very efficient throughout the process of buying houses."
• "Very professional service: communication is very efficient, accurate and concise."
• "Always replied quickly and nothing was too much trouble."

Cons:

• "Trying to get hold of someone can be very tiresome."
• "When you do finally get through to someone its like Russian roulette."
• "Communication leaves an awful lot to be desired."
• "I could not believe how slow and ineffective they were."
• "Single worst estate agency. No answer to emails, every little case gets weeks and weeks amount of time."
• "Hopeless letting agents. Wanted to contact the landlord/lady about broadband for weeks - no answer."
• "Very poor service for the lettings me and my girlfriend handed over just under two thousand pounds gave us a moving in date when it came round paperwork weren't sorted."