Burger King Reviews Summary

Service Speed

Pros:

• "Service was quick and polite."
• "It was a pleasant and tidy experience, food was cooked to order and presented in good time."
• "Quick time to get food after ordering."
• "Don't know if they actually made some progress from a couple of weeks ago, but I found the place spotless, all tables were cleaned and waited a mere 5 minutes for my order."
• "Queue times are always pretty good here."
• "Good quick service."
• "Not busy at all, it only took 2 minutes to get to the collection point to pick the food up, absolutely amazing."
• "Quick service, always fresh and hot food."

Cons:

• "We've waited about 15 minutes for the food although we were only the customer inside."
• "After 25 minutes I went in and asked if there was a problem."
• "Waited 5 minutes for a burger when I was the only customer in."
• "Was told by a young girl to check for myself whether or not the burger I ordered had cheese and bacon."
• "Had to wait 25 minutes in the car park for food."
• "Ordered food two and a half hours ago and it still hasn’t arrived."
• "After waiting 25mins I got my order but had to throw it away as I needed to get back to work."
• "Waited 25 mins standing up food still wasn't ready had to demand a refund."

Cleanliness

Pros:

• "All tables cleared and cleaned down ready for next customers."
• "It is always well looked after, clean and they have proper chairs and tables."
• "Store was clean on the inside."
• "I walked into the store just to see a clean and tidy area."
• "The place was very quiet, hardly anyone in...Decided to visit the toilet, toilet was fairly clean."
• "Food was ok, the service seemed a little chaotic even though it was quiet when we arrived."
• "Rediscovered the taste of Burger king. Very good and much better than the local competition."
• "Tables were a mess! Floor was dirty as owt...."

Cons:

• "Visited here today with kids. First of all, we saw rubbish all over the place on and under tables."
• "Lobby was filthy and no one was cleaning."
• "Half the order was wrong. 1 item missing completely."
• "Why can't we leave zero stars? Even a single star indicates 20% which is far higher than I want to leave!"
• "Food was nice apart from a cold burger. Service was absolutely shocking."
• "Tables were not cleared, and the general place not being as clean as it could be."
• "Food was fine and service was quick, however, eating in is not great for an autistic customer. The music was far too loud."
• "Absolutely disappointed and the staff well I think they all need retraining or sacking talk about rude."

Customer Service

Pros:

• "Staff great food hot and tasty."
• "Excellent customer service and was greeted with a smile from one of the staff."
• "The employees were not really careful with the orders."
• "I had a very good experience at this store. Food was extra tasty and got a cheeky extra chocked nugg."
• "The food is good and the staff were helpful. Lots of parking room."
• "Burger King at Herten Triangle in Doncaster provide a solid service for each and every customer."
• "Always regret queuing here. Hardly ever get the order correct."
• "Good quick service. Burgers spectacularly tasty as usual. Collected via drive-thru."

Cons:

• "Shocking Customer service. I was told by a young girl to check for myself whether or not the burger I ordered had cheese and bacon."
• "Ordered our food at the drive through window, and told to park in the car park and someone would bring it out."
• "Terrible customer service, Place was dead when we arrived and the staff didn't seem bothered to help."
• "Not by far the best BK I've visiting, no interaction with customers."
• "Ordered food two and a half hours ago and it still hasn’t arrive, the shop is no longer answering phone."
• "Took a detour just for this place. No burgers apart from chicken burgers. All the staff outside enjoying themselves."
• "Rude blonde girl on payment window. Really off putting. Won't be returning anytime soon because of her."
• "Very unfriendly staff. We ordered to eat in, they bagged our food to go. We asked for trays and we were only given 1 tray to use for 3 people."