The Reef Reviews Summary

Service

Pros:

• "From the excellent service to the amazing food."
• "Service was great, very helpful and friendly."
• "Service we had was great."
• "Attentive service from a cheerful young waitress."
• "Staff where very polite and helpful."
• "The staff are amazing."
• "Very friendly staff."

Cons:

• "The waiters and waitresses just literally sat together on a ledge chatting."
• "Nobody checked on us while eating to see if the food was okay."
• "We waited far too long to have a drinks order taken and then even longer for our food order to be taken as well."
• "The service from staff was non existent."
• "We were then sat with empty glasses for a good 10/15 minutes while the staff sat and chatted."
• "Service was terrible, waited ages for slow staff to do first round of drinks."
• "We waited about 5 mins to be served as there was no staff in sight."

Food Quality

Pros:

• "The creamy garlic sauce was so nice I'd have even had it on it's own as a soup if it was thicker."
• "Food is really nice."
• "The best tagliatelle I have ever had."
• "Fantastic food."
• "Food was great, portion size was very good."
• "The food was excellent, pizza, loaded fries and burger."
• "Food was amazing quality and mainly gluten free!"

Cons:

• "Lovely waiting staff but food not great steaks overcooked."
• "Gluten free wasn’t, uncomfortable rest of the evening."
• "Food took Long to come. The taste wasn’t good."
• "Hopeless for people with gluten and low carb diets, nothing on the menu for them."
• "Fish and chips was flavourless batter irritated mine and another's mouth."
• "Food was lacking salt and flavor."
• "Had the chicken and bacon tagliatelle, quite bland."

Atmosphere & Location

Pros:

• "Nice atmosphere, great food, lovely views of the beach."
• "Well presented in a lovely atmosphere."
• "Lovely venue right on the beach and we were able to sit outside and watch the ships passing by."
• "Great views of the esplanade from the terrace."
• "Location was really good, right on the beach."
• "Lovely deck just yards from the beach."
• "Beautiful location."

Cons:

• "Every time the door opened an icy blast sent everything flying up the table."
• "Doesn’t look much from the outside."
• "the decor inside was fairly bland and could use more coulers."
• "For the amount of money they charge you the service by the staffs are absolutely appalling and disgusting."
• "The indoor swimming pool is closed."
• "Hmmmm could be better food portion was very small for the price."
• "Very very overpriced. Over £5 for a beer and most dishes over £12."

Management & Cleanliness

Pros:

• "They went above and beyond whilst we were there to make sure both me and my daughter enjoyed ourselves."
• "well located, following the covid rules well - staff wearing masks, sanitizer in the entrance, no seating at the bar."
• "Covid times means you need to book to sit inside so do plan ahead."
• "Fresh seafood available."
• "Great bar with live entertainment most nights, great drink deals."
• "The staff were also very friendly and service was good."
• "Staff very helpful."

Cons:

• "We found the floor and table surface still dirty from a family who had been there before us, we had to ask for it to be cleaned."
• "The menus and salt and pepper shakers were dirty and so was the cutlery."
• "Finally, the toilets, horrible, they need deep cleaning including the walls etc, maybe a complete renovation even."
• "Dirty sticky menus and tables, dirty toilets, absent minded staff."
• "It was absolutely boiling inside. We were not offered any fans or water refills."
• "The menus were on the table, small plastic menus that were sticky and dirty, frankly, poor."
• "No apology from staff."