Address: Chelworth Park, Chelworth Manor, Cricklade, Swindon SN6 6HE, United Kingdom
Phone: +441793751866
Rating: 4.1
based on 244 reviews.
Customer Service
Pros:
"Communication and customer service was excellent."
"Josh was very helpful with the sale and particularly with the paperwork side of things."
"Michael and the team were brilliant, very easy and pleasant to deal with and communication throughout was great."
"Chris was excellent from start to finish. Very friendly and not pushy at all."
"Congratulations to all the team at Big Van World who have once again supplied our company with three fantastic new vans."
"Really friendly staff and very helpful. They answered all our questions and always got back to us straight away if ever we phoned."
"The customer service provided was great from start to finish."
Cons:
"The customer service was the worst I’ve ever received, the manager of the company was extremely nasty and rude to me."
"Very poor after sales service. Van developed a few problems after 3 weeks with one being the engine light & going into limp mode. No-one answers after sales phone & never call you back after leaving messages."
"All I encountered from their salesperson Aaron was not really interested in selling the vehicle."
"I again followed it up and was ignored - called the office and never got a call back."
"The manager and his staff were extremely rude and unprofessional."
"Then Joss the sales man lied and laughed in our faces."
"They don’t return your calls or answer your emails."
Vehicle Quality
Pros:
"I’ve got confidence that I'm buying quality vans based on my 6/7-year history dealing with them."
"We purchased four low loader vans from Big Van world with a full service History."
"The Mercedes Sprinter is everything I hoped for – reliable, spacious, and equipped with top-notch features that enhance both comfort and functionality."
"The van I purchased was not only spotlessly clean but also maintained to an excellent standard, both aesthetically and mechanically."
"It was evident that Big Van World takes immense pride in their vehicles, ensuring they are in top-notch shape before being presented to customers."
"The van was immaculate upon collection."
"The van was clean and well presented."
Cons:
"I contacted them to return the vehicle and they refused. So I handed the case to the solicitor at the moment."
"When I arrived, the vehicle was in a very sorry state, filthy inside and out, with multiple marks and scratches."
"The bus was motd the day of pick up with no advisories, a couple of weeks later the breaks had gone."
"Travelled 200 miles to pay the balance on, and collect a trade sale Vito... straight away there were huge clouds of black and blue smoke."
"Upon doing a number plate search found that the vehicle's mileage had been reduced by 50k and there were also issues with a hole in the exhaust and the engine management light and other warning lights on the dash."
"The engine blew up on the motorway 4 months after purchasing the vehicle."
"I found several problems with the vehicle. The day after my purchase, I decided to take it for a taxi test, where it FAILED."
After Sales Support
Pros:
"Any niggles we had were sorted almost instantly!"
"They booked it into their workshop and replaced it without any hesitation."
"A quick phone call and Micheal came up with a solution to get the issue resolved asap at no inconvenience to me!"
"Derick the aftersales engineer came to my home address and rewired the system and replaced all lights to a very high standard."
"The cost of the diagnostic test and the repair was covered by Big Van World without any issues at all and at a Ford Dealer!!!"
"Kept in contact throughout the whole process from putting the deposit down to picking up the truck!"
"They sent me a new full size fuel tank in the post."
Cons:
"We’ve now had to replace a Starter Motor, Power Steering pump and also sort an electrical fault."
"I have now been waiting 22 days and still no van. still no photos. Still unable to phone back as promised."
"Be extremely careful if you decide to purchase from there !! Extremely disappointing service and dangerous vehicle condition."
"Fair to say I’m not a happy and and WILL NEVER BUY FOR THEM AGAIN !!!!!!!"
"I’ve asked them verbally and in writing for the warranty company details so I can sort the wipers out, but no reply."
"Nobody returns my call. I’ve emailed Chris and used the message board on their website, but nobody responds."
"I was told the van would be ready between 7-10 working days. I have now been waiting 22 days and still no van."
Professionalism
Pros:
"Michael's customer service skills were truly remarkable. Not only did he go above and beyond to address all my queries and concerns, but he also exhibited an unparalleled level of professionalism and genuine care throughout the entire process."
"I found him very professional, didn’t pressure me into a sale and explained the finance and warranty options clearly."
"Michael's professionalism, knowledge, and dedication to finding the perfect van for my needs were truly impressive."
"I was looked after and talked through every move of the process with clarity and honesty."
"I had the pleasure of having William as the sales rep, very professional!"
"Dealt with William who could not do enough for us, really brilliant chap."
"The whole process from start to finish with the VW T6 I purchased was one of the easiest and most enjoyable I have ever experienced."
Cons:
"Unfortunately as soon as the bill was paid that is where the trouble started.. In the daylight I was able to see the work done to the van and it wasn't at all what we agreed."
"No communication skills. Travelled 110 miles to look and possibly purchase truck having put down a deposit at beginning of week."
"Phoned in advance about a vehicle, but when I arrived after a 35 minute journey, found two guys trying to get the vehicle started and a flat tyre pumped up."
"I feel that the van was being knowingly sold with issues and had been left running to mask the oil leaking through the turbo and burning in the exhaust."
"I feel the sale of the vehicle was conducted dishonestly."
"Appalling Service! Worst ever experienced!"
"On arrival at their reception/office nobody was available or willing to assist us."