Pizza Express Reviews Summary

Service

Pros:

• "Excellent service by Reece who was not only professional and courteous but also friendly and established a brilliant rapport with my and my friend."
• "The staff serving us were so friendly and helpful and really put smiles on our faces."
• "The guy who served us very pleasant, informative and very efficient."
• "Really lovely experience at this Pizza Express! Hussein who looked after us was just fabulous!"
• "Top service from the front of house staff too!"
• "Our server was Reece who was superb. Friendly, polite and helped answer our questions."
• "Great food and even better service from Martha who is a credit to pizza express."

Cons:

• "We asked for our meals to be reheated and we were met with some very rude looks from the waitressing team."
• "Food was amazing and it was a lovely place to sit in while eating, however, the one member of staff looked at us like we didn't belong there and was very short while speaking to me and kids."
• "Very curt, we didn’t feel welcome at all."
• "Pizza was plain, nothing special, service 0, was waiting for our food too much time…."
• "Staff seemed more interested about them booking a place for their Xmas party somewhere with the manager just sat ignored any customers."
• "The waitress was lovely but the manager mislead us about the wait."
• "Food was good quality, but the girl who served us was very rude, didn't seem interested."

Food Quality

Pros:

• "I love choosing the specials on their pizza menu and trying something different."
• "Food tasty."
• "Traditional Italian pizzas some of the nicest I have ever tried."
• "The pasta was very good, and the pizzas were very hearty."
• "Food was absolutely unreal and there were several vegan options."
• "All the pizzas are authentic thin crust and full of flavor."
• "The food was very nice and Marta was lovely, very cheerful and efficient."

Cons:

• "Pizza was plain, nothing special."
• "For the quality of the pizza, the price is extortionate."
• "It was cold, so u were kind of eating with your coat on, service was good but food was half way between warm/cold."
• "A little bit pricier than other Pizza and Italian restaurants and found drinks to be expensive for what they are."
• "This one let down a little by menu shortages and payment problems."
• "Pizza was plain, nothing special, service 0, was waiting for our food too much time…."
• "The calamari was burnt and lasagna lacked any filling."

Atmosphere & Decor

Pros:

• "Nice restaurant. Love the decor!"
• "Lovely restaurant— yes it’s a Pizza Express, but this one has a great atmosphere."
• "Very friendly in a lovely atmosphere and the staff were excellent."
• "That made the atmosphere really enjoyable and will be returning to the venue."
• "Coming from London with my family, it was a great welcome and atmosphere. Frankie, the manager, I believe that was his name, was a great host."
• "Gorgeous building by the river and usual great standard of food!"
• "Really great ambiance."

Cons:

• "The only reason it didn't get 5* for atmosphere is because we were in the entrance room with only a few tables and not on the main room."
• "Absolutely packed but we were squeezed in by the kitchen door."
• "Never visit pizza express again. Waste of money and disappointment."
• "Menu a little overpriced and not many vegetarian options."
• "Visited here on Sunday evening, as we were in York for the weekend. Dark and gloomy interior; no vibe."
• "We had to sit out in the foyer... Otherwise known as the thoroughfare for serving staff and anyone going to the toilets, and it's where the coffee machine is so it's noisy to say the least."
• "Dark and gloomy interior; no vibe and the staff were unfriendly."

Value

Pros:

• "Worth a visit without breaking the bank!"
• "Finally, it was a great price."
• "Prices are high but vouchers, discount schemes and coupons are very easy to get hold of, which can make the prices very reasonable indeed."
• "Kids meal offer is great - one of the best I've seen from a restaurant chain."
• "Excellent prices and nearly always have discount codes."
• "The food was lovely, and good value with the set menu."
• "Good value - I was expecting much higher prices due to being in major tourist area."

Cons:

• "For the quality of the pizza, the price is extortionate."
• "A little bit pricier than other Pizza and Italian restaurants and found drinks to be expensive for what they are."
• "Over rated and expensive for pizza."
• "The cost for pizza and a bog standard wine for 2 adults and 2 children came to an eye watering £90!"
• "Food was average and very over priced."
• "if anything a little bit pricey."
• "although the prices may be a little high for some small-ish portions."