Charlton Arms Hotel Reviews Summary

Location

Pros:

• "Beautiful Inn by the river Teme. AA 5 star Inn."
• "Great location on the River."
• "The hotel is situated just outside the town of Ludlow. There is a picturesque view of a river with a powerful current flowing under the main bridge that leads into the town."
• "Fantastic views over the River and Town from our bedroom and the restaurant."
• "Great location for the town and river walks."
• "Set on the banks of the River Teme with the ducks and otters playfully swimming."
• "Great location with an attractive view of both the river and old bridge plus the lure of Ludlow rooftops."

Cons:

• "The only reason I marked our room down was because it was at the top of the building, no view, and the room was very warm at night."
• "Parking is a bit limited but you should be ok."
• "Parking might be a nightmare if this place is busy with the only overflow car park being the main road in to Ludlow."
• "Take care in the car park. My friend narrowly avoided a falling rock from the rockfall, my car was not so fortunate."

Staff and Service

Pros:

• "Staff attentive and pleasant."
• "We found the staff friendly and extremely helpful."
• "Great service. Attentive and well staffed."
• "The staff were very friendly and the beers were very good."
• "Staff very attentive and friendly."
• "Absolutely fantastic... Last but certainly not least, were the staff, ten on ten!!!!"
• "All staff very helpful and cheerful."

Cons:

• "Disappointed by the drop in standards from a food and service perspective."
• "Inspite of several staff entering the terrace nobody took empty glasses or tea trays which were left for at least 2 hours."
• "Bar staff never seemed happy to see customers. Barman was on reception duty when I checked out. Very sullen."
• "Staff asked if everything was OK with our meal, but when we pointed out that it wasn't properly cooked they walked off and weren't interested when we went pay."
• "Breakfast there was a male serving us he couldn't be bothered. Asked for bread about 3 times. He spent his time looking over at river."
• "Lady seemingly running the tables etc. very off hand, rather rude in fact, no apologies, when we arrived for our meal."

Food

Pros:

• "Beef was extremely tough in my opinion."
• "We had an excellent meal. My husband said the cheese souffle he had as a starter, was the best he had ever had, but all the food was delicious."
• "An excellent hotel and restaurant. Lovely meal for four was around £130 and great quality."
• "Food was very good."
• "The breakfast and evening meals cooked at the Charlton were simply superb."
• "A very warm welcome when we arrived the waitress were all very friendly and smart and then the food came out and what can you say other than fantastic and cooked to perfection."
• "Amazing dinner."

Cons:

• "Very poor vegetarian menu, vege burger (only option for me) rather sloppy with no contrasting textures and overdone sweet potato chips."
• "Food disappointing as we didn't get what we ordered."
• "The previous review I wrote was on Father's day before lock down, l remarked about the beef being tough, alas on my latest visit, again on Father's day, the beef was still tough, l had pork, not to my liking, it was 75% fat."
• "We both ordered tuna which was cooked on both sides but raw in the middle which was not to our liking."
• "My soufflé was stone cold and the luke warm cream sauce didn't taste of cheese or chive."
• "Unfortunately the standard of cooking is not what it used to be. This time the gammon was undercooked making it tough and the risotto, although very tasty was also undercooked."
• "Food hot but not properly cooked."