Swiss Cottage Reviews Summary

Atmosphere & Setting

Pros:

• "Great pub with a friendly atmosphere."
• "This is a restaurant with a lovely, relaxing view over a small lake from a large dining room."
• "The children's area was cleaned in front of us when our granddaughter went to play, excellent service in these horrid times."
• "Only nice thing about the visit was a beautiful garden with pond and ducks."
• "Kids can look at the ducks and fish in the pond also can feed them with food from the bar."
• "The conservatory was layed out beautifully with candles and wine glasses."
• "Restaurant looks out on a lake. Lovely outlook."

Cons:

• "Didn't like the atmosphere or the feel of the place."
• "The toilets need a refurb, as the seats were cracked, and they didn't appear very clean."
• "Didn't warn us that a quiz night was on when we booked. Service and food both not what we expected."
• "Very untidy with food left on tables and napkins and food under many tables."
• "We were then taken to a table right next to a singer/guitarist although the staff said they had asked him to turn the volume down 3 times without success."
• "The outside area had food and rubbish left on the floor and grass."
• "Smashed glass by the play area."

Service & Staff

Pros:

• "It was amazing service there is great people and a great manager, Kevin and his wife Tammy."
• "The new manager James and his staff are very welcoming and happy to help with anything you may require from a first-class pub."
• "Free parking, plenty of tables even though they were busy, staff are polite and attentive."
• "The staff were friendly and the service was fast & friendly."
• "Staff always really friendly and polite and the food is always served quickly!"
• "Staff smiled, worked hard and looked after a lot of people today - very well done Dani and team."
• "The staff were friendly and accommodating, the food was delicious and the whole vibe was spot on."

Cons:

• "The young Waitress just threw the cuterly down on the table with no communication."
• "Rudest staff, cold food and sh** service."
• "Very very poor service really gone down hill."
• "The staff all came across extremely unhappy to be working there."
• "The staff seem overworked, please hire more chefs and bar staff!"
• "Wasn't made to feel welcome."
• "The drinks are pricey, you will defo pay more than the average."

Food Quality

Pros:

• "The sundaes are to die for.. My kids love them."
• "The food, honestly was mouth watering, so much flavour great punctuality and just piping hot, fresh and just amazing."
• "Food was served promptly and hot.Very enjoyable and tasty."
• "The food was what you expect for the price you are paying...excellent value for money."
• "My girlfriend had the Sunday roast which she said was great for pub grub and I had a burger which was very tasty."
• "The sharing nachos were really very good - proper nachos and a good size portion for sharing."
• "Food was excellent."