The Old Hare And Hounds Reviews Summary

Atmosphere & Venue

Pros:

• "The venue had a great relaxing atmosphere."
• "A very nice laid out public house with history a great place for old and young dog friendly highly recommended."
• "Pub full of laughs and joy."
• "Lovely pub, especially the beer garden under the sun."
• "Love this place, whether it’s food or a quick drink of an evening."
• "A lovely, friendly, local pub with a great atmosphere."
• "Great atmosphere."

Cons:

• "But the pub was freezing cold. Myself and most customers sitting in coats to eat."
• "The pub was playing very loud music, and we couldn't hear each other talking across a small table as we ate."
• "Considering it was a festive meal no crackers or anything no atmosphere and it was freezing cold in restaurant."
• "The noise was unbearable and there was a quiz about to take place. The speakers were playing so loud that it ruined our evening. We won't be returning."
• "The venue can be a little cold and drafty if they have not lit the log fires that are available."
• "Overall felt uncomfortable being there."
• "Some staff really need to learn some people skills."

Service

Pros:

• "Delicious meal and the customer service was superb."
• "Staff aways are willing to go that extra mile for you even when busy."
• "Service with a smile."
• "The staff looked after us extremely well."
• "Was a pleasant friendly atmosphere, staff very helpful and professional."
• "Staff always friendly and welcoming."
• "Staff very friendly and welcoming."

Cons:

• "Waited an hour to get served."
• "Bar staff with rolling tobacco in top pocket avoiding making eye contact, felt like I needed to apologise to ask to be served."
• "The staff seemed more interested in talking about their Christmas presents than actually serving."
• "No smile or greeting when approaching the bar, we then waited 1hour for our main courses, at least 10 mins for drinks."
• "All the staff are very rude and offer no help when struggling to use their app."
• "Visited lunchtime in mid week staff seemed very serious - not very friendly, no smiles just very matter-of-fact."
• "Manager was rude."

Food & Drink

Pros:

• "We had a really nice meal that was cooked to perfection."
• "Delicious meal and the customer service was superb."
• "Dinner was served promptly."
• "The food was amazing, my steak was just perfect."
• "The food was very good especially the presentation, all 9 meals came out together."
• "The food is very reasonably priced and tasty."
• "Food is amazing. In our opinion best Steak in South West Birmingham."

Cons:

• "Served luke warm had to ask to have meals heated."
• "The food was ok but seemed rushed not much care taken."
• "The food was served with couple of things missing that was on the menu."
• "Food order via the app, small portions and arrived partly cold."
• "Sweet chilli rice noodles were just a soggy mess with veg, very disappointing and small portion."
• "The service was slow, the food was small portion sizes and not very nice, santa was not great and was wearing trainers and his interaction was non existent."
• "Scampi and chips was awful, tasteless with cold chips."

Facilities & Cleanliness

Pros:

• "Parking is good just remember to enter your registration in the touch screen to the right of the bar."
• "Very clean."
• "This is a cosy clean wonderful pub."
• "A nice bright and clean environment with lots of space."
• "Lovely seating outside too, very clean."
• "There is ample parking and it is not expensive."
• "Friendly welcome from staff."

Cons:

• "Omg your toilets are bad the ladies toilets smelly dirty and gad no kids on the bin for sanitary pads etc yuk seeing used ones on top of the bins."
• "Dog mess at front entrance, not good."
• "Instead of putting right the problems in the Gents toilet they simply slapped a coat of paint on it and pretended they had put it right."
• "The outside tables were not wiped and sauces were still in bottles left on dirty plates."
• "Got slapped with £85 parking fine for not registering my car in the pub."
• "Beware the carpark we thought it belonged to the pub (IT DOES NOT) we found this out when we received a parking fine for £85."
• "The venue can be a little cold and drafty if they have not lit the log fires that are available."