WED2B Swindon Reviews Summary

Customer Service

Pros:

• "Sophie was wonderful, very friendly and helpful."
• "Megan helped me pick out my wedding dress for my big day."
• "The lovely Melissa helped me try on various dresses until I found the one!"
• "Visited today and looked after by Mikaila. Nothing was too much trouble and she was really sweet."
• "I was greeted by Jamela who instantly helped reassure me that there would be something for me."
• "With the amazing help from Sam and Jess, I have a beautiful dress, perfect for me."
• "Stacey who looked after me was so helpful and attentive - not pushing at all and very knowledgeable."

Cons:

• "And then Jemma turned up. I have never met such a rude, condescending, person in my life."
• "The assistant who dealt with me and my sister was very overbearing and hectic."
• "I felt strongly pushed into buying it, only to return it later."
• "I also felt pressured to buy something there and then and she was not pleased when I said I was still looking elsewhere."
• "Prepare yourself as the shopping assistant will push you to buy stuff you won't need."
• "We all felt like we were being watched, the sales assistants were clearly not happy about us being there."
• "She also told me that I had left it way too late to find a dress and my only option would be to now buy off the rack (wedding is 8 months away). I was told after by much better boutiques that this is false information."

Dress Selection & Quality

Pros:

• "They have so many beautiful dresses so many choices I found the one!!"
• "I came away with a lovely dress and still can't believe how reasonable the price is!"
• "I have now found my perfect dress, it was a fantastic price and it’s absolutely stunning."
• "Ieft with 'the one' dress for me after trying on lots of different styles in which they were very patient and understanding."
• "I love how beautiful the dresses are and they’re such a bargain price."
• "The dresses themselves are of lively quality and there is plenty of choice for whatever style you want."
• "The selection of dresses are beautiful, being a bigger size I had a wide range of options."

Cons:

• "The dresses although cheap do not feel like good quality and are constantly work my 100s of people and not even dry cleaned before taken home."
• "Less than a handful of dresses in my size available, having dresses 3 times size put on and being told it’s ok it can be adjusted how an earth can you honestly say how a fitted dress would look."
• "Something to be aware of is that the dresses are off the rack - and made for the tallest bride (6ft tall) so dresses will likely need alteration."
• "You will most likely need to get the dress tailored separately though as they only sell what's on the rack."
• "The most perfect dress I wanted was awful on!"
• "What was meant to be a very exciting day for me and my family turned in to a day full of anxiety and stress."
• "So you gonna have a nice time before you buy it but after they hade your money if something happen with your dress get ready for a bad time."

Store Experience

Pros:

• "The store is very spacious too and there was plenty of room for the 5 (plus a 2 year old) people I took with me."
• "The shop is lovely, very relaxed, I didn't feel even the slightest bit pressured to buy my dress that day."
• "This place has so many varieties to offer."
• "It was also really good value for money!"
• "We were the only ones in the shop as it was a Monday morning so it was a real VIP experience!"
• "The whole process was effortless and they was so good, they actually picked out the dress I fell in love with."
• "The whole experience was calm, enjoyable and successful from start to finish."