Cambridge Bridal Studio Reviews Summary

Customer Service

Pros:

• "Lynn is very kind and welcoming and was a great help finding my dress."
• "Lynne was very helpful and nothing was too much trouble."
• "Lynne was an absolute pleasure to deal with and she made me feel so at ease every time I visited."
• "Very friendly and helpful, nothing is too much trouble, and the personal service was second to none."
• "Lynne made me feel like a princess the whole time."
• "Lynne was so kind, friendly and most of all so very knowledgeable about the types of dresses that would suit."
• "Lynne is a lovely woman and she takes the time and makes an effort to ensure brides are happy."

Cons:

• "When I confronted Lynne about not being told about the alteration costs, she said it is in her T's & C's which were on the back of the invoice which she didn't give me until after I had paid for the dress."
• "Extremely disappointing with appalling overall service."
• "Unprofessional and frankly offensive post sale experience."
• "However be warned if you do not make contact with the studio for alterations, you will not be contacted."
• "Felt utterly ripped off by the whole experience and really glad I decided not to buy a dress from them."
• "Was charged £35 just to book an appointment, to be told it was for the expertise (absolute waste of money)."
• "I have genuinely never had such an awful experience with anyone before as I had with Lynne and Jean."

Dress Selection and Quality

Pros:

• "Fantastic selection so all shapes and sizes are catered do for."
• "Lynne has an amazing selection of affordable unique dresses."
• "I could chose any dress and chose from over 150 colours !!!"
• "Lynne knew of my venue and presented an amazing selection of unique dresses - all of which fit me and matched my venues vibe amazingly!"
• "The dresses were beautiful catering for every figure and taste."
• "They had a large variety of coloured dresses which I was pleasantly surprised by as I didn't want a completely white gown."
• "I love that all the dresses are a one off and no one else will have my same dress!"

Cons:

• "I bought 4 bridesmaid dress with brooches and 3 broke and within minutes the dresses were falling apart."
• "We paid £125 for 5 ties and pocket squares and they are made so poorly that I can't even explain it."
• "Quality of the dresses are shocking, definitely cheap made China dresses."
• "Also be prepared for hiked up alteration prices."
• "Miss-sold a dress. Lynne was judgemental and rude."
• "Saw them being carried from a car with no care like they were a piece of rag and not my bridesmaid/flowergirl dresses."
• "The sample I tried on was not the best quality."

Consultation Experience

Pros:

• "Lynne knows her stuff and had me trying on timings I’d never have picked off the rack."
• "Lynne was so helpful. I had no idea what type of dress I wanted but she had so many dresses that I could try on."
• "Lynne walked me through every step, picked out a selection of dresses that she thought I'd suit."
• "She talked me through the styles I liked as well as my budget."
• "I felt so comfortable to try on the dresses and was made to feel very welcome."
• "I'm so glad I took Lynne's advice as the dress I chose and bought on the day was one of Lynnes picks."
• "Better still, she can customise any of the dresses and make it exactly the way you want it."

Cons:

• "No seamstress was available and no measurements for alterations were possible."
• "I therefore had no jacket for my wedding and no time to buy one."
• "Her manner was very cold and her 'workroom' is just her living room!"
• "Appointments changed every time and with only 15 minutes or less notice."
• "After spending £700 in the shop, I at least expected a hanger each!!!"
• "Also don't both with a tiara, they are low quality. Mine the silver coating has already started to come off after wearing just once."
• "My emails were ignored and no assistance in rectifying the situation was offered despite requests."