Asda Southgate Circus Supercentre Reviews Summary

Customer Service

Pros:

• "The managers were very nice and helped the situation though."
• "Staff on the shop floor on the other hand are very helpful."
• "What a fantastic guy who helped me find what I needed he went out of his way to help me lovely, helpful."
• "The gentleman that helped me was very friendly."
• "The staff are always lovely and helpful."
• "The staff were friendly and polite lovely experience."
• "The staff here are really helpful and friendly."

Cons:

• "Really bad customer service."
• "Try to avoid using click and collect. Not an easy and effective service."
• "Maria at the customer service point had a serious attitude interfering and being so loud as well as rude."
• "Worst customer service I’ve ever experienced."
• "A staff member by the name of Jenny approached me on the top of her voice was yelling at me to chuck all the food in the trolley."
• "Incredibly rude manager."
• "Rude rude rude and will never visit that asda again!!"

Security

Pros:

• "Security are very good and tough."

Cons:

• "Disgusting security guard tall bald."
• "A security guard pulled us over and stopped us, telling us that my friend and I could enter but not my sister."
• "The security guard at the doors have no respect for customers."
• "That security man was acting like a gangster."
• "The security guard is a bully picking on minors and getting girls to open their bag and searching minors."
• "The security guard made us feel really uncomfortable."
• "A very rude & unprofessional security person by ASDA."

Pricing and Stock

Pros:

• "Given Asda often have a buy 6 get 25% off discount."
• "Asda has an excellent wine selection at reasonable prices."
• "Pricing is better than Tescos and much better than Sainsburys."

Cons:

• "Price increase 400g loaves up 50%.in 1 week."
• "The range of products have greatly reduced in the last year or two which is disappointing as I relied on the world food aisle a lot."
• "The price in ASDA has gone up dramatically."
• "Special offers usually out of stock no matter what time you shop."
• "Asda is now owned by a private equity firm who have been slowly reducing the quality of food, giving less portions and charging more."
• "Stock levels before corona were always erratic."
• "There seem to be fewer Own Brand products and some branded products have increased in price considerably."

Facilities and Layout

Pros:

• "Lots of car parking particularly below ground."
• "A large supermarket, with a wide variety of fresh food produce, which is always good."
• "Huge improvement recently, feels a lot brighter and more spacious."

Cons:

• "The TOILETS however are depressing, you feel dirty just walking in there."
• "Why have empty covers on the shelf if the product is sold out?"
• "Fresh fruits and vegetables are pretty bad: they feel always half frozen; they are not presented properly, instead they are just shoved on top of each other; they don't last much."
• "The store was fairly untidy, many of the aisles had products on the floor or misplaced items."
• "Aisles are too narrow."
• "Frozen goods have been reorganised, confusing regular customers."
• "The store has almost everything i need."