Tesco Extra Reviews Summary

Customer Service

Pros:

• "Great customer service from a guy sadly I didn't get his name and also from Paresh, thank you for going above and beyond."
• "I use this store regularly and I must say I find the staff polite, helpful and friendly."
• "Love coming to this store and in particular due to (Cheryl King) who makes my and my elderly mother's experience so pleasant."
• "I have to let everyone know that at this shop there is an employee that deserves a good word about. His name is Anish."
• "The customer service advicer at this branch was Amazing."
• "I'm actually shocked and must say that I never experienced in any of the supermarkets across UK such a kind customer service given today from a lady called Rosaline!"
• "Many helpful staff walking around if you need to ask where is the product you are looking for."

Cons:

• "Come here if you want to be racially profiled and accused of stealing."
• "Staff very rude, not helpful at all, shelves empty and nobody around to ask."
• "Absolutely disgraceful level of customer service by Tesco."
• "One guy called Sam unprofessional was very rude and probably the worst I had to deal with."
• "Never in my life I feel humiliated like this and embarrassed. Never I advise people to go in this shop. Very Cruel people!!"
• "TESCO...DO BETTER. DO NOT SINGLE OUT PEOPLE OF COLOUR AND TREAT THEM THIS WAY."
• "Very poor customer service went to mobile shop area has if they could help transfer data from one phone to another said no because not Tesco customer, the man was rude talking down to customer."

Store Accessibility

Pros:

• "Parking is free and always available."
• "Free parking and a very big parking lot, easy to find space even when very busy."
• "Suitable for disabled people in motorised chairs."
• "The main advantage is that it's spacious and don't bang into trolleys easy."
• "Very Spacious Tesco Store."
• "Almost all Aisles are mostly spacious."
• "It is a big shop with lots of stock. Fresh fruits and vegetables, books, snacks and ready meals. Some of world's food available."

Cons:

• "Petrol station is not 24 hrs although it has been written in addition McDonald's also is not 24/7."
• "Although it is open 24hrs, trying to get a staff member who will help you before 9am is impossible."
• "Appalling signage, can't find anything because the layout defies logic."
• "Poor, no baby trolleys available even after requesting at customer service."
• "Auto Tesco PARKING FINES by post!"
• "Absolutely ludicrous that a Tesco Extra never has a standard size shopping trolley, only the extra small ones."
• "The trolley parks are poor, you have to go a long way to get a particular type of trolley."

Product Availability and Pricing

Pros:

• "Self scan using Tesco points card available, and many self service lay tills."
• "There are some items such as cushelle toilet roll and toiletries that are worth making the trip."
• "Extensive fruits and veg and frozen sections. Tesco is best for this."
• "Tesco always has offers on things."
• "Bigger than our local Sainsbury's so has a broader choice of items in many sections - more options for vegetarians in frozen foods especially."
• "Everything's almost always in stock."
• "The shop is perfect and the food is always available and fresh."

Cons:

• "Very overpriced fish counter at this store."
• "Did an online order via this store, it arrived today, damaged goods not edible and no way to contact them for a refund, phone line which does not pick up no email addresses."
• "My only disappointment is in their lack of organic meats. I only found a few beef products and very little else."
• "Tesco is very expensive compare to other competitors."
• "They don't put enough quantity out on the shelves of the items on offer."
• "Annoying that the items are usually missing from shelf."
• "Clothes section may at times be congested, cramped, untidy scattered."