Asda Wakefield Superstore Reviews Summary

Store Layout and Facilities

Pros:

• "The store itself is well laid out."
• "Huge supermarket with ample free parking, on site cafe, chemist, travel agent, optician."
• "Wakefield’s main Asda supermarket. Very big store with more choice of products than the average Asda, at least when fully stocked."
• "Has a few smaller stores within like costa, cake box and timpsons."
• "Large store, Opticians, Pharmacy, Petrol Station and Costa Coffee on site."
• "This Asda is one of the bigger ones which opens 24/7 and isn’t just a supermarket there’s other shops in it like optician photo place cafe travel holiday shop and more even recycle bins."
• "Super-Superstore.. Lots of parking including disabled bays.. Wheelchair access, parking and toilets.."

Cons:

• "The management look you up and down, and if you are a late shopper, it is clear from the looks of the shelf stackers, you are a serious detriment."
• "The store is always dirty and mismanaged."
• "Store looks tired even though it has had a layout refresh."
• "Very comprehensive stock of product lines but a bit overpowering and a long walk to get to basic shopping items."
• "The aisles are wide enough to help with social distancing."
• "Been stood in the pharmacy queue for over 10 mins and not one person has come out to ask if anyone wants serving!"
• "Cafe facilities are ok but the service is awful 5 minutes stood at till then other customer with hot meal got served before me."

Customer Service

Pros:

• "Top marks ASDA your staff are awesome."
• "It's so nice to be able to praise a young man who's working so hard."
• "Just had very good assistance from a lovely guy called Leslie working at Wakefield. Couldn't have been more pleasant and helpful."
• "I would so like to thank your staff for their help and support and kindness."
• "Thank you to the kind gentleman who paused in his job bringing the trolleys in from the car park, to post my letter in the Asda postbox."
• "Staff are wonderful."
• "Very polite and helpful staff."

Cons:

• "Dreadful experience. No social distancing."
• "However, two times In one week the store has been let down by rude and ignorant staff members."
• "Simply gone downhill... really rude staff. Chucking stuff in the bin while customers are checking out their items?"
• "Checkout staff just not interested in your complaints."
• "The self checkouts are terrible slow and don’t take cash half of the time."
• "Assistant in the scan and shop checkouts needs some customer service training, she may be busy but that’s not reason to be rude to customers."
• "Uneducated staff. Right now we've got double (20%) discount... and cashier only applied 10% discount instead of 20."

Product Availability and Pricing

Pros:

• "Have most things you require at a reasonable price."
• "Good product selection at reasonable prices."
• "Good selection of clothing at a good price."
• "Brilliant place to go for shopping decent prices they have plenty of clothes home equipment and food service is easy and quick."
• "Big shop with many brands to choose from, always good sales and promotions and I always end up buying something I didn't come for."
• "Meat quality and value is improving."
• "Shop here regular decent store."

Cons:

• "Disgraceful toilet facilities even though they've apparently won an award for them! Utterly disgusting!"
• "Getting worse on stock outs. Went Saturday evening no milk very little bread and several other things we wanted went available."
• "Stocking levels are very very poor here. The store is badly managed and poorly staffed."
• "They are often out of stock on contact lense solution."
• "Ripped me off for £3 gravy granules on single rack on end of isle for £1 when I got home checked my receipt they were both £2.49."
• "This must be the worst asda store that I've been to so far."
• "Still not as cheap as Lidl."

Shopping Experience

Pros:

• "Relaxed, calm no ques, was easy to navigate round store, good overall experience and no issues, was stocked up well and all social distance guidelines were observed."
• "Keep it going Asda you're the best."
• "I am writing this review solely based on my wonderful experience with the cashier - she was so friendly, helpful and kind."
• "The queues to enter in the earlier days of lockdown have been orderly and well organised."
• "Asda Wakefield has plenty of parking, you can fill up on shopping, coffee food and petrol/diesel."
• "It's a big Asda, what more could you want. With great prices, cheap fuel backed up by online services it gets my vote."
• "I've always found the staff pleasant to deal with and ready to help."

Cons:

• "Just queued for 2 hours for one till, no management or staff."
• "Busy supermarket, lots of parking but beware when shopping at night as there aren't many tills open, it's mostly self service which is very frustrating!"
• "If you want covid go to asda at sandal went yesterday no monitoring went inside never seen it so busy got to customer service came back out shocking profit comes first."
• "I much prefer a competitor for customer service as Asda are clearly clueless."
• "Absolutely disgusted to overhear a manager and one of their team having full blown argument about the team member needing to work more hours, all at the Customer Service Desk."
• "Not sure what’s happened to this store in the last 18 months but the stock levels are appalling."
• "20 minutes of my life, I will never get back queuing to actually get to a till, to give someone my money to buy my food... what a crazy notion?"