Address: Longfleet Rd, Poole, BH15 2JB, United Kingdom
Phone: +441202665511
Rating: 3.8
based on 133 reviews.
Staff Attitude and Professionalism
Pros:
"The staff still LISTEN to patients and carers rather than being blinded and deafened by impossible targets."
"Your team of doctors and nurse are truly dedicated to there jobs and made my hospital stay a lot earlier."
"I cannot thank all of the staff on duty last night enough for their care, also all the staff on my return visit. Very professional, very thorough and explained everything so I could understand what was going to happen now, and during further visits."
"I have to say that all the staff at Poole hospital are very helpful and friendly."
"What can one say about super heroes? Everyday the staff do their utmost to help and heal people despite staff shortages, sickness, Covid 19 and a whole host of other difficulties and challenges."
"All my family have been treated here and l was there today with my wife for treatment a truly wonderful hospital with dedicated staff."
"The staff were all so kind and helpful and couldn’t do more for you, everything was so timely and communication was great."
Cons:
"Foul experience over the phone. Rude, uninformative, ignorant and un apathetic staff."
"Arrogant over confident but complete incompetent nurses and drs."
"No patients are safe here please if you value your life go elsewhere."
"The wards are absolutely filthy and the staff just complain or brag about how much money they earn."
"Bad attitude, inappropriate content on television for children."
"The worst, unhygienic hospital ever."
"Shockingly poor care, consultants who do not know, or seemingly care about their patients, poor communication and an awful environment."
Facility and Environment
Pros:
"Even getting around the building is easy due to the coloured zones and lifts available."
"The drop off bay was a godsend. To deliver Mum to reception and then go and park."
"Had a room with a view."
"I was pleased to find staff so friendly, the waiting area comfortable and light."
"All the receptionists, nurses, surgeon, anesthetist, theatre orderlies were amazing and made us feel at ease."
"Careful, friendly staff that provide you with dignity the entire time you are there."
"The staff at the Urgent Treatment Centre are amazing, you can see they are literally falling asleep on their feet from tiredness but they always are happy and provide the right treatment."
Cons:
"Bad thing was there is a 7 hour wait and the monitors above me was so loud."
"Absolutely awful experience. I arrived 20 min before my appointment just to be thrown out of the waiting area."
"Beyond shocking! Sat in A&E for over 5 hours with my little boy!"
"Today I came to the hospital because I had hurt my head and it was dreadful it had no vending machines so I am scared of starving to death while I wait."
"Honestly, I wouldn't let my dog sit on the floor. Cigarettes, dirt, food and god knows what else."
"Making patients pay for Cloud WiFi is not good, as those who stay for longer periods of time end up spending a lot of money on things they shouldn't have to."
"Eventually I was put in a side room, at about 4am, which was very dirty, even blood on the floor and the electric bed wasn't plugged in."
Medical Care and Treatment
Pros:
"I have always been well looked after on the few occasions I have been an inpatient."
"Over the years I have had treatment for one thing or another but since Dec 2015 I was diagnosed with terminal cancer and since then I have been receiving treatment from the Dorset Cancer Centre based at Poole Hospital."
"I went in a few times for assessments and minor surgery. From my experience, all the staff that were on duty at those times were considerate, understanding and very helpful."
"I took my daughter in with stomach pains and they quickly diagnosed appendicitis; she was on a ward an hour later and operated on two hours later."
"Once again the care and compassion I have recently received at Poole hospital has been exceptional."
"The staff couldn’t of been more thorough and every staff member I met was so kind."
"All the staff were amazing; they were kind, attentive and reassuring."
Cons:
"Was discharged without proper treatment therefore my chest infection got even worse by the time I got home."
"They’ve made several mistakes that have resulted in cancer spreading because they forgot to give chemotherapy after operation."
"I’m a week now in this hospital - staff is overworked, understaffed and this leads into complications in care!"
"Never again worst hospital ever.... lack of communication and updates to patients family let alone a patient fall on the ward which we were never told about but only on discharge."
"They ruined my life 😭 had suffered a severe trauma and didn't receive the surgery I needed until 13 days after my accident."
"This is the most unsafe hospital I have ever had to stay in."
"This hospital is a joke they never called us to tell us my Nan was admitted in then said she was not eating when family watched her eat."