Frankies Burgers - Batley Reviews Summary

Food Quality

Pros:

• "Chips/ fries whatever you want to call them are always piping hot and perfectly crisp on the outside."
• "Food always taste good from this branch and is always fresh."
• "The food is always cooked to perfection."
• "Burger was juicy and caramelised onions were delicious."
• "The food was delicious, fast and really the service was great."
• "Best burgers in batley. Good portion sizes. Quality of food exceptional."
• "The chicken is always nice, soft and succulent!"

Cons:

• "I ordered cheese burger. Just about edible but no trimmings and very small."
• "The veggie burger is a bean burger and was dripping in surplus oil and the chicken burger was under marinated."
• "Ordered lamb chop meal with extra fries and salad, the lamb chops came cremated, and my extra fries were replaced with a black hair in my salad."
• "Absolutely appalling service, burger was cold, uncooked and rubbery."
• "Horrible vile disgusting food, grilled peri burger arrived stone black."
• "The food was cold bland and h."
• "Food is overpriced garbage."

Service

Pros:

• "Fantastic food and really friendly staff."
• "We were served by Chantelle- who was friendly and very helpful and went out of her way to make a good impression!"
• "I came with my family for a meal and service is something I’m big on so much so I have to share that Ibrahim Tofy at Frankie’s had excellent attitude and customer service."
• "Was an amazing experience, saf on the front was brilliant, his customer service was on point and really nice and welcoming person."
• "Always a delightful experience, the owner is very friendly and always willing to come over and make sure your having a nice time."
• "Freindly and enthusiastic staff always there to help."
• "Always get the best service from Ibrahim tofy! Serves with a smile and he’s really good with our kids!"

Cons:

• "Very bad experience here, food was good but the service was absolutely shocking."
• "The staff clearly don't enjoy their jobs."
• "The staff (chantelle) was very unprofessional and rude."
• "The service was so poor."
• "Absolutely appalling service, the staff are rude and have no idea of customer service."
• "You don't have the capacity to maintain a good quality service and good quality food as you are too busy."
• "Terrible service, updated my delivery time over 5 times!!!"

Cleanliness

Pros:

• "The place is surgically clean with great staff."
• "Place was clean with tables being cleared and wiped quickly."
• "Fantastic place ..very clean, staff are so polite as well!"

Cons:

• "The cleanliness was horrible toilets haven’t been cleaned in a long while."
• "However, the frankly awful ambience ruins the overall experience here."
• "The place is not very clean, I had to clean the table myself as I was waiting and waiting for someone to do it."
• "With the current health pandemic going on here you wouldn't even know there was one going on."
• "The ambience is terrible with the interior feeling like it’s falling apart."
• "I think place your eating in is kept cleaning the toilets in there are disgusting."
• "Food tasted very bland. Poor hygiene. Very disappointing customer service."

Value for Money

Pros:

• "Nice food. Big portions."
• "However the food is absolutely beautiful and serious value for money so don't let the service put you off, if you don't mind the wait it's well worth it!"
• "Reasonably priced too, we spent £27 for a family of 4 to eat including cans of pop!"
• "It's great value for money and the staff are really friendly."
• "For £15 we were super pleased with the quality of the food, the prices are very reasonable and the food very tasty."
• "The price was cheap for the portions given."
• "Highly recommended and excellent value for money."

Cons:

• "I was expecting a lot more from this as I had been told about it. But found it to be very expensive for what you get."
• "Very expensive for very little, paid about £11 just for a burger with a handful of fries, and tiny sauce tubs that are half filled."
• "They have hiked the prices again £7.99 for a burger meal, which is not even put together properly."
• "Today we spent £50 which in my opinion I threw away."
• "Personally I think the quality has gone downhill since they’ve opened a fair amount of new locations nationally and focused more on presentation of the food and prioritised branding on all packaging rather than ensuring FRANKIES is affordable."
• "Very disappointing for a £10 chicken burger all i got was just the coating in a large bun!!!"
• "Paid 5 guys prices for a poor takeaway burger."