Address: 51 Eign Gate, Hereford, HR4 0AB, United Kingdom
Phone: +441432263335
Rating: 4.6
based on 188 reviews.
Customer Service
Pros:
"They’ve been super responsive, updates you frequently, and very pleasant to deal with."
"Staff member Jacob went well beyond what I could have expected."
"The response from Molly has been beyond outstanding."
"Thanks to Joel and Jay for amazing customer service – Trekitt are UK owned and based and should be high on the list for anyone needing specialist kit and clothing..."
"In a time of dwindling customer service, Jay of Trekitt provided the best customer service I have experienced."
"Wonderful customer service from Jay at Trekkit! I had a query before I was sure of making a purchase and the quick response and friendly manner made the sale a cert."
"Customer service is second to none."
Cons:
"Not very friendly & not forthcoming in offering assistance."
"Trekitt support took 4 days to initially reply then tried everything possible to delay giving me an exchange or refund."
"Absolute terrible customer service, package has gone missing... and they can not identify where it has gone."
"Awful and Incompetent!! I called in the week to arrange for a number of sleeping bags to be sent to the store... I arrive at the store to be told they haven’t bothered ordering all of the sleeping bags I’d requested."
"After phoning a manager I was told 'they don't give out refunds willy nilly', that it was 'my problem with the manufacturer'."
"I thought we had come to an agreement but they have not replied to my messages or follow-ups for over a week and have had my shoes for well over a month. Terrible customer service."
"Disgraceful!! Customer service admitted that there was issues with delivery information... We were made to pay a further £10 for a Saturday delivery."
Product Quality and Selection
Pros:
"Quick dispatch time and provide items at a great price."
"Great range of high quality products and notable brands (both clothing and kit)."
"The range of stock that they hold is second to none all high quality and at reasonable prices to match."
"Any outdoorsy guys would love the gear on show in there. Good variety and some unusual products like high altitude Rab down suit, boots and Black Diamond trekking pole tents."
"The Montane Womens PacPlus XT Waterproof Jacket Very light, but extremely waterproof."
"Rab Womens Cirrus Alpine Jacket I chose synthetic over a down insulated jacket as living and hiking in Scotland I knew I was going to get wet!"
"Great site and shop providing high quality camping and outdoor equipment."
Cons:
"After a month or so of trying they did not break in and were giving me considerable pain."
"Trekitt sold me some poor-quality shoes which were damaged well under 6 months, despite light wear. They have refused to repair or replace them as per their legal requirements under the Consumer Rights Act..."
"The boots have moulded plastic heal sections and will not break in or mould to your feet."
"The fit is okay and they do keep my hands warm but I find the 'contact patches' on the fingertips ill-fitting, clunky and it's actually quite hard to use my phone."
"Ordered jetboil flash. In picture included gas canister and didn’t state there wasn’t one... They’re breaking trade descriptions."
"The only issue is the cuffs. I feel these let in a bit of water and my sleeves can get wet."
"Sent slightly faulty shoes back - no problem. Due to Easter Holidays Trekkit decided to send them back again, even though there is a fault."
Pricing and Value
Pros:
"Love this shop and the staff... They need to watch their prices even with a little discount."
"I've spent quite a bit with Trekitt over the last couple of years and just want to say this is an excellent company to deal with and very competitive with their prices too."
"Great prices on a wide range of products."
"I have made several purchases here this year and they've often been cheaper than other online retailers as well as offering a generous rewards programme."
"You will earn rewards every time you shop with us, whether that is in-store or online."
"Prices are reasonable too and I like the fact that you get loyalty points on every purchase which reduces the cost of future purchases further."
"Same equipment/clothing as other stores just cheaper with very good deals."
Cons:
"One downside though, all very expensive, high end gear. Good to look at but not good for the pocket."
"So it is an expensive shop."
"You get the impression that they only stock decent equipment and as a consequence are not cheap."
"Can be expensive but if you manage to get a good deal - it’s definitely worth shopping here after getting my Arc’teryx coat for a bargain."
"The Scarpa boot page listed them as £174 (13% off), the individual boot page listed them at £189 (10% off) and the checkout page, full price at £210!"
"But there are plenty of discounts."
"Closed down. Review now edited to say 'might as we’ll be Closed Down, as you have to prebook a slot'."
Online Experience
Pros:
"The website is easy to use and navigate. It has really useful and helpful information to aid decision making."
"Items are always despatched quickly."
"Best bit - placed an order today and it was processed and dispatched within 3 hours with a tracking reference."
"They always despatch and deliver exceptionally quickly and the goods received are always in excellent condition."
"Ordered a Rab coat from Trekitt at approx 3pm - it was delivered the next day at 9am!"
"I was also pleasantly surprised they had free postage and it arrived very quickly!"
"Website interface is great. Especially the check out process which I've not seen done in this way."
Cons:
"Ordered a Rab microlight jacket... Dispatched next day but received it 3 weeks later due to being sent to BFPO."
"I have been informed they are unable to refund those two items due to their terms & conditions."
"Ordered early December and heard nothing back after package hadn’t arrived."
"Ordered from these guys at a good price (and free shipping) only to find out that when I got home from work royal mail had left it on the porch, some absolute fiend stole my slippers!!"
"I spent 90 mins being blocked from spending a big chunk of money on jackets because of Trekitt's dysfunctional and knackered website."
"Very poor filters for finding stuff... nothing as easy as Gpay one click payment method here in 2023."
"Poor returns when purchasing online."
Store Experience
Pros:
"I will be looking to buy from Trekitt again genuinely lovely people with a clear passion for what they do."
"Any outdoorsy guys would love the gear on show in there. Good variety and some unusual products like high altitude Rab down suit, boots and Black Diamond trekking pole tents."
"The staff are very helpful."
"Great shop, with a great selection, great prices."
"The best boot fitting I’ve ever experienced."
"The team is always very helpful and only too happy to help you choose the right product."
"Great range of products and helpful staff."
Cons:
"26.10.22 @ 1315 I was waiting for 20mins to try on some boots... This is my last visit."
"When I arrived, the store was closed and displayed a sign indicating that they would re-open in an hour."
"Having used Trekitt for several years... we were dissapointed to travel 40+ miles today only to be told on the door 'they could make us an appointment to browse the shop tomorrow'."
"The Police-State of camping shops. Wouldn't let us in."
"Purchased a pair of walking boots for £160, no help from staff."
"Ok, but when you walk in some times people seem to look down at you at first sight."
"A little thin on the shelves lately but you can always order online and click and connect - usually next day."