Address: Stonebow Rd, Hereford, HR1 2ER, United Kingdom
Phone: +441432355444
Rating: 3.7
based on 127 reviews.
Staff and Service
Pros:
"Nurses & staff in recovery were fantastic - nothing was too much trouble for them."
"Staff WONDERFUL, such care, such compassion, such attention."
"Helpful staff. Good doctor."
"Every single member of staff that had any dealings with me was truly wonderful."
"The care and compassion shown to my daughter on fred bulmer ward by all staff was brilliant so thankyou."
"Was taken into Hereford County Hospital last weekend and the ambulance crew and hospital staff during the whole 2 day stay were amazing, really helpful and kind."
"All NHS staff were absolutely amazing, the palliative care team were wonderful."
Cons:
"From entering the building the filth is the first thing you notice."
"Some doctors and staff were friendly, unfortunately HCA's used our uncles bed sheet as a slide sheet."
"The organisation was appalling, their Triage system doesn’t work and there was no joined up communication."
"The staff at reception are the slowest and a tad rude."
"The ladies on the desk were rude right from the start."
"Staff were just walking around with no leadership."
"The attitude of staff is very poor."
Facilities and Cleanliness
Pros:
"This was my first visit to this hospital and I was pleasantly surprised to be able to find a parking slot without any bother, unlike Worcester Royal."
"Easy to get to, good parking."
"Very clean and tidy."
"Food was hot, plentiful and really not bad at all."
"Well signposted inside and great staff attitude."
"The hospital & it's working staff are all in all very good & very helpful."
"It's clean, the staff are great."
Cons:
"Then a communal restaurant as you enter the building so unhygienic."
"There is no one going around sanitising anything to stop it spreading."
"Staff Don't sanitise their hands before and after each patient."
"The floors are filthy the furniture is heavily worn and stained."
"Lugg ward bay E, dirty floors and rubbish on floors."
"Over bed tray was sticky."
"The car parking was terrible, with queues to get on to all of the car parks, which I have never experienced before."
Waiting Times and Organisation
Pros:
"Brilliant and fast diagnosis of a tricky and life-threatening condition."
"The organisation due to Covid is excellent and the staff were lovely."
"After spending a week in hospital I was able to be moved to my local hospitals. The Treatment I received on Wye ward was efficient, compassionate and I cannot praise them highly enough."
"We waited only ten minutes and were out within the hour."
"Really great and speedy service in the Hereford A&E Eye Unit."
"I had only 10 mins to wait when I arrived from then on it was all go."
"Was seen on time and consultation useful."
Cons:
"Waiting times can become ridiculous very fast."
"We then sat and waited, and waited and waited. It was cold as the doors to outside were open due to the queue for reception going outside."
"Too many staff walking around looking busy with a piece of paper while you stand and wait to be booked in and seen."
"You will be in for days just waiting to see a doctor and then they complain about shortage of beds."
"The waiting room was full of ill people, some in extreme pain and the people that could help were stood around chatting."
"Totally horrendous! Made to wait on a trolly in the corridor for 4 hours, then a further 2.5 in a cubicle before being seen."
"Experiencing very high blood pressure, rang 111. They arranged for me to go to Hereford A&E. The staff there were helpful and pleasant but the waiting time was around 7 hours."
Cost and Accessibility
Pros:
"Hereford hospital it cost £5 for 1 hour parking due to partner leg in pain. But after having to go to Worcester Hospital due to finding out Hereford can't do what my partner needed. Worcester Hospital is £5 all day !!!!! Hereford is £10-12 all day ????"
"Parking just outside for less able patients although big downside is cash payment machine (I never carry cash so unable to buy a ticket) - bit quaint!"
Cons:
"So car parking yes it’s expensive the hospital management could have an influence on this but it’s not the staffs fault."
"Ok yes the car parking is horrible because of how much you have to pay. But that's not the hospital fault."
"Parking is horrific expensive and not ENOUGH."
"Would get 4 stars for staff and service, but I can only give it 1 star, as I am so disgusted by the parking charges."
"Parking is an issue no good if you've got a motorbike to park."
"All the hospital car parks were full meaning we had to park quite a distance away."