Butterfly Dental Care Reviews Summary

Customer Service

Pros:

• "The service provided by the team at Butterfly Dental and Bob was second to none and his treatment was simply brilliant."
• "All staff are very friendly and always go out of their way to help me out."
• "The team have been amazing, always so friendly & welcoming when you arrive."
• "The staff were so lovely and chatty."
• "The girls at reception are friendly easy to chat to and always make u feel welcome."
• "The reception staff are always super friendly and will go out of their way to find an appointment time that suits your schedule."
• "The reception staff were notably welcoming and flexible, easily accommodating last-minute appointment changes."

Cons:

• "Really bad experience."
• "It felt as though my appointment was a total inconvenience despite me paying over £100 more for this repair compared to three years ago."
• "When I had my whitening treatment done he left me unattended and in pain as he was gone for too long."
• "I have never experienced such an inappropriate or unprofessional attitude from anybody."
• "I continued to get lots emails, letters and phone calls from them long after I had told them I had moved."
• "Appointment was cancelled very last minute due to supply issues."
• "I messaged the practice on Instagram and explained I worked nights so I needed an afternoon appointment if possible... I then received a reply from another member of staff saying it’s a problem if I can’t phone the practice."

Dental Care Quality

Pros:

• "Bob was able to manage my anxiety and the treatment was gentle and painless."
• "The quality of the Invisalign treatment was top-notch, resulting in perfect teeth alignment that I'm ecstatic with."
• "They are really professional and make the whole process really easy for you!"
• "The treatment and the results have far exceeded my expectations."
• "I am super pleased with the results."
• "The work carried out at this practice was simply amazing from the beginning to the end and the results of which are fantastic."
• "Bob is highly skilled at creating that perfect smile and my teeth look amazing."

Cons:

• "It was quite unpleasant after as 2 of the fillings done were really deep. It hurt and was quite sensitive."
• "When visiting Bob it's like visiting a friend, not only is he a brilliant dentist but very friendly, warm and funny and he really puts me at ease."
• "Dentist was slightly strange and pointed out my top lip as if I had some kind of disfigurement in order to encourage me to have unnecessary work done."
• "I was misinformed estimated treatment times prior to completing finance applications."
• "I was then left in financial stress being told I had to pay the treatment I had received (before I'd had to cancel) up front despite having been paying monthly for it."
• "I feel for the amount of money I paid for all my treatments I could maybe have been treated better."
• "Overall not particularly satisfied with the look of the repair."

Professionalism and Atmosphere

Pros:

• "Dr Bob is just brilliant and incredibly professional and kind."
• "receptionists and nurses equally helpful and professional."
• "Bob is super friendly and is very good at his job."
• "The practice itself is spotless & trendy."
• "Such a relaxing environment with calming music whilst the procedure was being done."
• "The premises are high end quality immaculately clean, with state of the art technology and equipment."
• "Everything was very modern, clean, and confidence inspiring."

Cons:

• "I replied explaining AGAIN that I couldn’t do afternoon appointments or call as I work nights."
• "I was given a check up and quoted for £1300+ worth of dental work."