Halfords Autocentre Enfield Reviews Summary

Customer Service

Pros:

• "Great Service, dropped my car in at 11:30am for a free Summer health check."
• "Will definitely recommend to others as they do an outstanding job and the service is excellent!"
• "All the staff there are very friendly and accommodating."
• "A big thanks to John, Alex and the team."
• "Efficient friendly service for MOT even though I arrived late."
• "Super 5* Front of House Service from Sean (manager covering from Borehamwood). Very professional and knowledgable."
• "The assistant manager on the service desk was an excellent example of good customer service."

Cons:

• "Stay away."
• "The staff here can’t be trusted, if I could leave negative stars I would."
• "This service use to be good but always just OK."
• "Awful. Be very careful going to Halfords Auto-centre in Enfield."
• "Never using Halfords for an MOT again, they failed my car on 2 perfectly good front tyres then tried to sell me new ones."
• "Terrible. Liars! Spoke to them during the week to see if I could repair a tire on Sunday. Said no problem."
• "Completely useless."

Efficiency and Professionalism

Pros:

• "I've never been disappointed with Halfords in Enfield. Efficiency and professionalism are the key to a good service and at Halfords they are just that."
• "First off - great availability on booking."
• "Montel went above and beyond by checking the air in the other tyres and topping it up where needed."
• "Online booking was easy with plenty of appointment availability."
• "I've had a Sunday MOT done with Halfords before and I've always managed to get a good booking time."
• "Excellent service. I spoke with the manager Alex on my the phone in the morning."
• "The guy in reception was friendly and chatty. MOT was carried out on time and while I watched."

Cons:

• "I dropped my car at 10am for full service and MOT, however I only receive the car by 4.30pm on Sunday."
• "The man at the desk said that the centralised booking system overbooks appointment slots and doesn’t account for how many bays the garage has."
• "There was non one at reception ands so after a little waiting around I had to go to the garage to get attention."
• "I was sent away even though I had an appointment, I have been told that they will call me when they are available to take my car during the day instead they canceled my appointment without informing me."
• "Been here a couple of times. Friendly enough, however went there for a simple wheel balance, only to find upon driving the car home that they HADN'T tightened the front wheel bolts!"
• "It took 3 hours to change 2 tyres! And it was 8:30 in the morning so no excuse that they were running behind."
• "I booked a steering and safety free checkups online on Monday 11:30am when I go there the guy on the counter told me they are busy now when they will have a time he will contact me but later on I received the email that my appointment has been cancelled."

Quality of Work

Pros:

• "Had my car MOT done by a great MOT tester Kaan. He was absolutely amazing with knowledge like no other."
• "Had a great MOT and service done at the Enfield branch where staff were really considerate and efficient especially Mahad Ali who was especially lovely and did extra work on my vehicle and considered my baby who was crying which made him work swiftly."
• "It's always a pleasure to take my car to Halford's - Enfield Autocentre as I know my car is in safe hands."
• "Good explanation of the failure point and advice how to resolve it."
• "Mahad Ali at the Enfield centre did my MOT. He was really helpful, friendly and honest."
• "He takes his work seriously and can advise you on any questions you may have."
• "I must name the individuals such as Anthony for his insightful info and help in dealing the work and the engineer Mohsin who been absolutely a superstar."

Cons:

• "Warning light keeper coming on (oil problem)."
• "They decided some internal parts in my car needed a clean, so they whacked £50 on top just for a little clean."
• "Had my MOT here last week and failed for a dodgy exhaust."
• "I took my car in for breaks and tyres, got the car back with light on the dashboard indicating to check seatbelt and airbag sensor."
• "They then charged me an additional £176+ to change the spark plugs."
• "Terrible service, put too much oil in on a service."
• "I got my two front tyres changed just over a week ago and the tyre pressure warning light is now displaying on the dashboard advising me that the car is now dangerous to drive."