Address: Belvedere Rd, Salford, M6 5EQ, United Kingdom
Phone: +441617361397
Rating: 4.5
based on 132 reviews.
Dental Staff
Pros:
"The dentists were absolutely amazing, very kind and understanding about my situation."
"Scott Preece always makes me feel at ease by explaining everything in a calm manner."
"Tom is a very calm and friendly person and puts you at ease."
"Elizabeth Hurst, as she is a wonderful human being in1st place and a really great dentist too."
"Faraz is by far the best dentist I've ever had the pleasure of meeting and having dental treatment from."
"Natasha my dentist was friendly, very professional and made me feel totally at ease."
"Lawrence the dentist was brilliant with him! Talking Spiderman and the special paste that they put on his teeth that'll make them strong!"
Cons:
"Disgusting treatment, I used one dentist there complaining of pain. Said there was nothing on x-ray."
"Bit of a chicken farm. I had issues with filling and swelling."
"After some time, I noticed decay, so it was obviously just a failed filling."
"I went to another dentist who advised me that it was infact a failed filling, and it has come loose."
"I advised them of this and was told I needed a root canal, I was very sceptical."
"Bad customer service and the result that I had after taking my braces off it was the same or worse."
"Very unsympathetic practice."
Reception and Customer Service
Pros:
"I phoned the practice today making an inquiry and spoke a receptionist called Shirley who was very helpful and professional."
"The lovely ladies on reception are amazing."
"The reception staff were very friendly and lovely."
"The reception staff were also very friendly and co-operative."
"Every member of the Team from Reception Staff to Dental Nurses to Hygienists and Dentists are all so efficient and do polite."
"Anna, who is not only very competent, but has great personal and communication skills and is delightful."
"The counter staff are always friendly and efficient, both face to face and on the telephone."
Cons:
"The practice started to rearrange my appointments without my consent or any communication."
"It is so hard to get an appointment from them and the attitude of their staff is just unacceptable."
"Person who is working on reception called Sarah very unprofessional, very rude and racist."
"Such a rude receptionist. I had a list of questions I wanted to ask. The receptionist sounded like she hated her job."
"I sent an email with a complaint to the practice I was left unacknowledged."
"They have also cancelled my appointment twice without the possibility to rearrange due to ‘lack of available appointments’."
"Just called this practice to make an urgent appointment to which I have been told I am no longer on the books with not having been in a while which they cannot do by LAW without a letter follow up but to top it all the receptionist dropped the call after me asking to speak to the manager which she told me that’s not her problem & wouldn’t give me her name & cut me off so Will be taking illegal advice on the matter."
Facilities and Environment
Pros:
"An excellent dental practice with first-class facilities."
"The practice is always clean with sufficient seating."
"The atmosphere is calm and clean, which really helped someone like me who is a little nervous of any form of medical/dentistry based environment."
"I love the fact that Windsor Dental Practice is a very clean environment while the staff are clean, presentable, professional and make you feel welcome."
"Clean hygienic surroundings. High standard of care."
"This is the best way I can think of to visit the dentist. Clean and inviting premises with magazines to read and a handy loo."
"This is a great Dental Practice, pleasant staff who are interested in your well-being."
Cons:
"The car park! A piece of land run by Civil Enforcement Ltd, a company that appears to work on the fringes of the law, giving it exclusive right to issue parking fines to anyone risking leaving their vehicles there when attending dental appointments."
"The dentist is excellent but my husband received a parking ticket for dropping me off for an appointment!!"
"This company has a Cowboy outfit looking after the carpark."
"DISGRACEFUL. £300 parking ticket now it's been taken to county court for forgetting to put in my details on arrival to my 10 min appointment."
"Car parking was not good owing to construction work in the area."
"Had a bit of a problem at reception booking in as had to do this on a tablet & I'm not very good with them."
"I had been told a price of £40 for panoramic scan of my teeth had scan then told £50 this is the second time I have been quoted price and it's changed when come to pay."
Appointment Management
Pros:
"Really appreciate automatic appointment reminders by text message."
"Everyone was friendly, helpful and polite on the occasion of my most recent appointment."
"I've been seen on time, staff was extremely friendly and helpful, visit was quick, to the point, I felt like they really care."
"My appointment date/time requests were easily accommodated."
"I was called into the treatment room within a couple of minutes of arrival."
"Whilst appts for non urgent treatment may take longer to book than previously, emergency appts are available every day."
"Always able to get an appointment, no waiting for weeks to be seen."