Damira Chipping Norton Reviews Summary

Dentist Professionalism and Skill

Pros:

• "The dentist did an excellent job and I would recommend her to friends and family."
• "Will is a brilliant dentist. He took the time to explain and reassure me throughout appointments."
• "My dentist is extremely tolerant of me and puts me at ease straight away."
• "Very good dental check-up experience. The dentist explained my x-rays and how to take extra care with certain teeth to avoid fillings."
• "The dentist, Mathew, was very gentle and reassuring."
• "The dentist took great care with her work."
• "Dentist did my tooth extraction with such ease and precision. Once I got home and the anaesthetic wore off my mouth didn’t ache at all."
• "I had a full lower screw in arch done. The service and staff were all lovely and the end result is absolutely fabulous."

Cons:

• "Worst ever filling on a chipped front tooth. It’s been left very annoyingly rough, was not filed and tidied well at all!"
• "The filling has now fallen out, and I now have to come back on Monday at 8.30 am, which is very inconvenient!"
• "The 2 different consultation rooms I visited this week were both dirty."
• "I highlighted that my treatment wasn't being done to the same standard as private patients."
• "The dentist Matthew Sedgwick is very pleasant, calm and professional. He was very thorough and demonstrated a great deal of care and attention to detail."
• "Although the actual dentist was really super especially with my two year old son, I find the organisation of the practice very frustrating."
• "They cancelled my appointment 12 hours before it after waiting for 2 years."
• "I am so grateful for the emergency care I received at this practice last week."

Customer Service and Staff Attitude

Pros:

• "The team here are always very friendly and provide a good service."
• "Very friendly! Took my daughter for her first ever check up & the dentist was wonderful."
• "The receptionists were lovely, helpful x smiling."
• "Reception staff did all they could to help and were friendly at all times."
• "The reception staff are really welcoming and friendly."
• "Friendly and professional. I am impressed at the way they have coped with the difficulties following changes in the practice."
• "Thank you William for your patience in ensuring we’re all brushing our teeth correctly."
• "The practice is friendly and helpful generally."

Cons:

• "Over and hour and a half phoning to try and get through to make and emergency appointment."
• "I am afraid I have very little to say other than it was nice that the dentist himself actually apologised for the booking in glitch."
• "Whilst holidaying in the Chipping Norton area I required urgent dental treatment."
• "They cancelled my appointment 12 hours before it after waiting for 2 years. Take hours to respond to phone calls."
• "I was told at the desk that it was fine and she would message the dentist! I replied that it was definitely not fine but received no apology."
• "On the whole I am very happy with the practice. However, I find it very off-putting to be asked for money the minute I walk in."
• "My dentist is really, really thorough and I feel I am in safe and professional hands. The receptionists are unsmiling and, in my experience, brusque."
• "The practice really looked after me culminating in the last extractions of troublesome teeth."

Appointment Availability and Waiting Times

Pros:

• "I was really surprised when I was offered an appointment later that day."
• "I needed an emergency appointment, they fit me in that day."
• "Very happy, quick appointment after not seeing dentist before lockdown."
• "Took my son here earlier, the receptionist was lovely as was the dentist."
• "Got an appointment easily to suit my time."
• "Very pleased with the service my wife and I were seen at our appointment times."
• "I have Dr Akshay Gulati who looks after me and is always helpful, professional and has time to listen."
• "The dentist is thorough and straight to the point. She does not push any treatment unless it is absolutely necessary."

Cons:

• "I don’t want to turn up needlessly when the dentist isn’t in."
• "Next appointment wasn’t available for over 2 weeks."
• "I am not an easy person to treat owing to my gag reflex."
• "Great service, but unfortunately I wasn’t about to book my next appointment, for a reason that wasn’t very well explained."
• "I have been registered with this dental surgery for last 10 years. It is going more towards private patients."
• "Unless you're a private patient don't bother trying to get an appointment, including NHS checkups."
• "I’ve only given 3 stars as I was told by reception that I couldn’t book my 2024 check-up as the diary was closed."
• "Been using this dentist now for many years."