Probike Training Reviews Summary

Instructors

Pros:

• "All instructors are friendly and the bikes themselves are great for first timers."
• "All of the instructors were so lovely, helpful and knowledgeable."
• "Deb and Dave were fantastic instructors."
• "Great place to learn to ride, they have a very experienced team and they make sure you learn to ride safely."
• "The staff were professional, helpful and very knowledgeable whilst maintaining a sense of humour, which helps you to relax."
• "Instructors are really knowledgable and provide quality advice."
• "Great team of instructors. Encouraging, entertaining and informative."

Cons:

• "One particular instructor who made no bones about being racist."
• "One instructor quite sexist and a lot of racial jokes which weren't funny or professional at all."
• "The training I received felt rushed and I was made to feel very incapable."
• "I wasn't lucky with the first instructor. His way of teaching didn't work for me."
• "Found the staff very rude and instructors swore a lot."
• "The instructors are all good lads and are great at explaining everything."
• "I find out now that she was not taught how to counter steer! How the Heck did she get a certificate to say she was safe on the road!"

Customer Service

Pros:

• "I’d would highly recommend the guys at Probike."
• "I booked a CBT course for my husband here and the staff are friendly and efficient."
• "ALL staff - instructor and otherwise, were helpful, friendly and encouraging."
• "The Staff were extremely helpful, friendly and very encouraging."
• "The instructors are very helpful, amazing, knowledgeable and go out of their way to make sure you are successful."
• "However, this problem was sorted out by the owner of Probike. I was offered another day with another instructor (no extra charge) and he was brilliant!"
• "I booked on to complete the CBT course 17/6/23. Went with a friend. The staff were friendly from the get go and welcomed us in promptly."

Cons:

• "UNBELIEVABLY RUDE, UNHELPFUL, AGGRESSIVE TONE FROM STAFF."
• "The problem wasn't that you didn't answer the phone the problem was that you didn't seem very interested in helping."
• "The workers were extremely rude."
• "the customer service is dreadful, the guy on the phone is rude and not welcoming at all."
• "The person I spoke to on the phone was rude and not helpful."
• "Absolutely disgusting. Only care about money. Instructor crashed into my partner."
• "Rude, unhelpful and prioritise taking people's money over providing a service."

Equipment

Pros:

• "Their bikes are great to use."
• "The bikes are Varied in type, brand and size including a Harley Davidson for people with shorter legs, the ability to switch between bikes helps you adjust to your own bike after passing."
• "The bikes are well serviced, and safe."
• "If you don't have your own helmet gloves etc they are provided for you."

Cons:

• "The prices there are extremely high for use of such old and frankly poorly maintained vehicles."
• "The bikes are 9/10 years old, you're paying a lot of money for very old equipment, relative to other schools."
• "The bike I did it on was very old and not maintained well."
• "The bikes (particularly the 125cc bikes) were around 18 years old and quite literally held together with duct tape."
• "Bikes old and worn."
• "Unprofessional staff didn't even have the helmet and gloves to provide me with."
• "The motorcycle was faulty and instructor told my son to stop braking even though his foot was off the brake."

Value

Pros:

• "Price included I couldn't have been Happier."
• "ProBike were quick to get me onto the next available test at no extra cost, because I had purchased the insurance for ‘test cancellations’."

Cons:

• "So ultimately, the experience you are getting for the price you eventually pay, is far below the expectation and is frankly unacceptable."
• "Excruciating experience, Probike claims to be the cheapest company around but what they don't tell you is that on the day you'll have a load more things to pay for."
• "HAD TO SHELL OUT £10 FOR A HEADPHONE WIRE ON CBT DAY, WHICH COSTS NOT MORE THEN £1."
• "They got £480 for doing absolutely nothing apart from being rude and non understanding."
• "Still haven't receive a refund from those sexist, rude, drunk and unprofessional EX-POLICE instructors."
• "Another move I disagree with is to charge waivers to students that if you decide to pay, will add another £100 to your bill."
• "AVOID....SCANDRALS...I paid £160 for my daughters cbt."