Little Dessert Shop Kings Heath Reviews Summary

Service and Staff

Pros:

• "The staff were very friendly and helpful, so top marks there."
• "Despite lots of customers and only 1 staff called maryam we were very impressed with her professionalism and customer service skills."
• "I had a great time here with my family, the customer service was excellent was served by a young lady called Ayesha."

Cons:

• "But we had to wait to be seated and also waited around 20 minutes for the food."
• "The service tonight was absolutely appalling."
• "Booked table in advance and was told they have gave table to someone else after telling us to wait outside."

Food Quality

Pros:

• "The waffles and cookie dough were excellent on arrival."
• "The cake was delicious as was the custard!"
• "The milk-cake and waffles were amazing, we also had excellent customer service."

Cons:

• "The ice-cream was off and made us sick."
• "The cheesecakes whereas they looked great in the display were rather a disappointment."
• "Placed quite a big cookie dough order. They were all burnt from underneath."

Ambience and Decor

Pros:

• "Inside the decor is amazing and done to a very good taste."
• "Nice, quite little place. We were the only ones at the time and the woman who served us was alone as well, really friendly."
• "Lovely air conditioning so was cool in hot weather."

Cons:

• "Oh, a shame about the badly scratched table and looks like the partition walls were in process of walling up a poor fake plant."
• "Customers should really be able to choose where they would like to be seated."
• "The dessert shop is new and chic, but the cookie dough was not of my liking."

Price and Value

Pros:

• "Reasonably priced with decent size portions."
• "The portions are big and value for money."
• "Delicious treats at this branch, brownie and milkshakes were top drawer."

Cons:

• "The black coffee was ok and I liked the hot chocolate (overpriced for the volume, even compared to Hotel Chocolat)."
• "Super slow. Poor taste. Tepid espresso. Absolute waste of a visit and money."
• "Ordered a tirimasu which clearly stated served with custard or ice cream... refused to remake the order."

Delivery and Takeaway Service

Pros:

• "Ordered from JustEat. Delivery estimated time was 20mins, which is fine."
• "Recent visit was amazing, would definitely recommend and I’m coming here again!"

Cons:

• "30mins later they messaged to say their machine had broken so it'll be a further 20mins which was actually 30mins! Received the desserts, in total, after over an hour."
• "I ordered via UberEats but the shop couldn't fulfill the order. They called me to apologise which is fine but they needed me to cancel the order."