Waffle Project Reviews Summary

Service

Pros:

• "The service was outstanding and quick."
• "The staff and manager took all precautions to make sure my daughter was able to enjoy a dessert free of eggs and nuts."
• "Exceptional service by the staff working today."
• "The staff were helpful and we were well looked after."
• "Service was good I'll give them that."
• "Our desserts were provided on time and tasted really good!"
• "Quick and helpful service."

Cons:

• "Customer service in this place is abysmal!"
• "Service was a disappointment to ruin the mood and evening."
• "The manager has disgusting service too and did not resolve anything. Waffle Project? More like WAFFLE REJECT!!"
• "Very slow service and no attention to what they are serving!"
• "Service was very poor compared to previous visits."
• "Disgusting customer service."
• "Customer service was appalling and a young female was not mannered at all, with continuous attitude and terrible back chat."

Food Quality

Pros:

• "The desserts are amazing and staff are friendly and attentive."
• "Consistent and delicious desserts and drinks."
• "The dessert was top and you could tell that they put time in it."
• "Food is really tasty here."
• "The food all tasted good without being too rich or too sweet."
• "The deserts were delicious, so hats off to whoever made them."
• "The food is always well presented and tastes just as good too."

Cons:

• "Ordered a mint Aero milkshake and it tasted like cold milk. No flavour at all the most disgraceful milkshake I've ever had."
• "Very little strawberry even though it claims to be a ‘strawberry delight waffle’."
• "The cookie dough was mad small and was definitely not worth the money."
• "Cake came out warm as if it had been microwaved and was dryer than the bricks on my house!"
• "The concrete cake and custard needs improvement. Cake was tasteless, dry, hard and very cheap ingredients used."
• "Waffles and bubble tea was sub-standard."
• "My waffle was expired and tasted mouldy."

Atmosphere

Pros:

• "Went for brunch with my children absolutely beautiful place with a lovely atmosphere deco was very classy."
• "Seating was brilliant, quiet, cosy and private corners that I like."
• "Price is great and the vibe is amazing."
• "The place is nice and clean and family friendly."
• "Good atmosphere."
• "The atmosphere is great and relaxing."
• "Great atmosphere and most importantly clean!"