Thermae Bath Spa Reviews Summary

Facilities and Atmosphere

Pros:

• "It’s located right in the centre of Bath, so it’s got great views from both the ground floor and rooftop pools."
• "The middle floor contains a mixture of hot and cold rooms, e.g., sauna, steam, etc."
• "Outdoor pool was lovely, even when it started to rain it felt really nice being in the heated water."
• "The rooftop pool was wonderful. Laying in the warm water with the rain falling on my face, beautiful."
• "The wellness suite was a great experience and I loved the scented steam and infrared rooms."
• "The rooftop pool is the jewel in the crown, with 360 views across Bath city centre."
• "The Minerva bath is the absolute best part of all, it is very warm but not too warm with a lovely lazy river and jacuzzi."

Cons:

• "The experience is ruined as everyone is very loud and the water is too cold."
• "The glass on the rooftop pool was quite dirty, which somewhat obstructed the view."
• "It was super busy and everything was overcrowded, very difficult to relax and switch off."
• "The amount of people playing in the water and splashing did prevent it from being relaxing."
• "The back steam room is now extremely tatty all of the lovely pictures that were once on the windows have now peeled off."
• "The pools are overcrowded."
• "The place is so busy there is no way you could access any of the spa rooms."

Customer Service

Pros:

• "Staff are very friendly and you are given wristbands which you can use for lockers and also in the restaurant."
• "The staff were friendly and it was a very relaxing experience."
• "Friendly welcoming staff."
• "Staff were friendly and understanding when we were late for our slot, due to train delays."
• "All staff very kind."
• "The staff were friendly and welcoming."
• "The staff were very friendly and helpful."

Cons:

• "Staff is very rude!! Don't want to explain or listen to customer."
• "Unprofessional and rude employees."
• "They were so focussed on me locking my phone away that they didn't answer any questions or advise where to go etc."
• "Even on our way out there was no 'good bye' or 'thanks for coming'. The staff were all gathered around gossiping and didn’t bother to say bye."
• "Staff seemed clueless and far from attentive, bless them."
• "The staff around pools looked distracted and I was surprised only one staff at each large pool."
• "Staff seem disinterested."

Value for Money

Pros:

• "Definitely worth every penny."
• "For £38, you get two hours to visit the rooftop pool, the underground pool and a whole plethora of saunas and steam rooms."
• "Very well priced as a spa day trip."
• "Amazing staff, really friendly, even brought our things to us when we forgot to take them."
• "For 40 pounds on a weekday and 50 on a weekend, you cannot beat it. Truly amazing."
• "Lovely spa experience in the beautiful Bath! The cost for timed access to the pools and saunas is very reasonable and makes the experience feel like an affordable luxury."
• "All in all really good value for money and would definitely come again."

Cons:

• "WILDY expensive for a crowded, dirty, unorganized place."
• "For £46 pound was expecting a whole lot more."
• "Expensive and crowded. 2 hours for £50.... pools were packed and very loud."
• "Shame we had to spend £80 to find out. We left after 1 hour."
• "Overpriced for what you get in my opinion."
• "Expensive (GBP 40), for a warm water open air experience you can get elsewhere for less."
• "£40 (for a walk-in) for two hours in an overcrowded and run-down partially functional facilities is a rip off."