Bath Spa Hotel Reviews Summary

Hotel Aesthetics and Comfort

Pros:

• "This hotel is beautiful beyond belief."
• "Couldn’t fault the bedroom and en-suite which were big comfortable and clean."
• "The house is grand with beautiful grounds and walking proximity to the town centre."
• "Amazing hotel, great staff, nice on sight spa, historic grand hotel."
• "Absolutely fantastic 2 day stay at this beautiful hotel."
• "The hotel is beautiful with amazing views."
• "A beautiful hotel in a stunning location."

Cons:

• "Rooms are a good size, but need a lick of paint, and the decor updated, one plug socket not working."
• "Lovely hotel but very dated and run down for the money you’re paying."
• "I'm shocked this hotel is holding onto 5 stars."
• "They are clearly understaffed and there was no confident deciding voice in the hotel that indicated they had anything under control."
• "Probably won't be staying again in the future unless its modernised."
• "The hotel needs gutting and the staff retraining."
• "The hotel suites are very aged and not in a good rustic way."

Spa and Wellness Facilities

Pros:

• "The spa treatments were amazing but the overall experience was really disappointing."
• "The pool and spa facilities were rather wonderful."
• "Incredible spa and bathrooms, relaxing atmosphere."
• "We enjoyed all the spa facilities especially the outdoor hydrotherapy pool, steam room and the relaxation room."
• "The facial with Becky was one of the best I’ve had, there was no rushing and started and ended on time."
• "100% worth the money for a luxury retreat!"
• "We've been to a few other Macdonald hotels and this one had the best spa facilities with the open air thermal spa which was lovely and spa treatments (Elemis) were the best too."

Cons:

• "The spa was outdated and unclean in some areas."
• "The spa and pool area is dated and is open to the public for membership, meaning the pool was absolutely heaving."
• "The spa does need a bit of attention in places and a couple of features (steam room and salt room) were not working to their full ability."
• "Spa facilities are very tired too. Missing tiles in steam room, sauna is rooting away."
• "The spa is very, very dated. Fixtures missing, paint falling off the walls, tiles have been replaced with different ones which don't match, silicone repairs everywhere."
• "Some of the spa facilities didn’t work including the salt room plus a real need for tlc in the outdoor spa area."
• "The spa has fallen into a bit of disrepair and needs some work e.g. rock sauna was broken, outside pool decking was rotten."

Service Quality

Pros:

• "The staff were friendly and accommodating, bringing us a fan for the room, giving us small shower gel bottles and removing the unordered items from the final bill."
• "The staff were all very friendly and helpful during our stay."
• "The staff were wonderful, very pleasant with excellent communication skills."
• "The staff are very welcoming and helpful."
• "All staff a friendly, professional and helpful - can't fault their service."
• "The staff are lovely and helpful."
• "The staff were really friendly and welcoming and couldn’t do enough."

Cons:

• "On arrival check in was not so welcoming."
• "We had to proactively ask for everything just to receive a basic standard of service."
• "Reception was very understaffed. One person is not enough for a hotel this size."
• "Customer service pre, during and post stay was dreadful."
• "Very poor customer service."
• "The hotel staff are not interested, and are unable to help."
• "We were extremely disappointed with the slow service and the lack of attention shown by staff."

Food and Dining Experience

Pros:

• "The food was excellent and many commented on it in particular."
• "The evening meal however was delicious and the maitre’d wanted to make our dining experience special for our anniversary."
• "The food was gorgeous: breakfast and dinner!"
• "We all ended up ordering a different dish from their menu at dinner and each were delicious."
• "The food itself was lovely, well cooked and definitely needed after a 4 hour drive."
• "The food was delicious! The afternoon tea was amazing!"
• "Food is lovely. Breakfast is very generous."

Cons:

• "Unfortunately, the lovely hotel itself was completely disdained by the horrific quality of food we received."
• "Unfortunately I’ve never had such bad breakfast, dinner and coffee with my family feeling likewise if not moreso."
• "We were disappointed with the slow service, continuous erroneous orders, and the poor quality of food we were served."
• "The quality of food was average at best so I wouldn't recommend eating here."
• "All the food portions were ridiculously small for the price."
• "THE WORST BREAKFAST i HAVE EVER HAD."
• "The food is average at best - room service dinner very underwhelming."