Address: Lyelake Ln, Westhead, Ormskirk L40 6JW, United Kingdom
Phone: +441695722960
Rating: 4.1
based on 128 reviews.
Customer Service
Pros:
"The staff were very friendly and helpful and couldn't have done more to make us feel welcome."
"Staff very helpful we bought a garden set and they taken it to the car for us after we had gone to check first to see if it would fit."
"Fantastic service. We ordered a garden furniture set and they managed to deliver it within three days for a party we were having and even loaned us the showroom dining table until ours was in stock."
"The staff out with the plants are so knowledgeable."
"Everyone was friendly and helpful."
"Received excellent help and service from a knowledgeable man in the plant area."
"Staff are super friendly and service is great."
Cons:
"Absolutely disgusted, first time there and I won't be back. No customer service at all."
"So disappointed !!!! . Having checked to see if you could take dogs in as we travelled from Scotland not very welcoming."
"Service was appalling, no salad with meal, chips a plenty- 4 portions for 2 ppl, limited availability, no apologies for any mistakes lack of menu, won’t be returning."
"As I was browsing, I overheard the same employee belittling a fellow customer for not knowing the correct term for a certain type of flower."
"The employee in question was rude and dismissive, and seemed to take pleasure in making customers feel small."
"Had to wait nearly an hour for breakfast for it to be served with items missing, bacon incinerated and beans and toast served almost cold."
"Lost it's friendly feel. Shop like a maze. Woman in charge of restaurant very rude."
Restaurant & Food Quality
Pros:
"Love this garden centre. Great selection of interior products for the home and good quality plants for the garden. The restaurant was the icing on the top with nice decor, tasty and well presented food and good service."
"Restaurant; The serving staff were very pleasant, and the food was probably the best I've ever had in a garden centre, really, really good, very tasty, great combination of flavours and really well cooked."
"We also had breakfast in the cafe which again we would highly recommend."
"Visited the restaurant today for lunch, the stroganoff was absolutely delicious, I am always pleasantly surprised by the quality of the food and service for a garden centre eatery, it is truly amazing and very reasonably priced."
"One of the best restaurants in a garden centre that you can visit. Excellent food."
"Had lunch here and it was incredible. You’d never expect it from a garden centre but honestly some of the greatest food I’ve ever had."
"The Plantation Restaurant is worth a visit, we have been many times the food is delicious with an excellent choice of breakfasts, lunches and cakes."
Cons:
"Service was appalling, no salad with meal, chips a plenty- 4 portions for 2 ppl, limited availability, no apologies for any mistakes lack of menu, won’t be returning."
"The choices for a light lunch are so restricted - £10 for a panini and chips, only 3 fillings available."
"Poached eggs solid - sausage not cooked on the inside, the bacon is nothing more than a cheap cut streaky offering."
"Afternoon Tea was poor value for money! …. Choose your own sandwich, 4 triangles of all same choice, followed eventually by piece of cake from the counter and small cake selection on a stand."
"So very disappointed opened their restaurant today waited an hour for food and it was awful when it turned up."
"We visited the restaurant last week. The staff were lovely but the food was not good. It was overcooked. The chips were burnt and rock hard. Its expensive."
"The food in the restaurant overpriced and quality has gone down. I had a beetroot and goats cheese salad mostly lambs lettuce. Very disappointing. 14.00. Awful."
Facilities & Environment
Pros:
"Lovely garden centre bit more expensive to some garden centres but still it's good place to visit plus helpful & joyful staff."
"Great new set up, lots of garden, well everything. Chose some lovely planters and plants, managed to get them sorted before the thunderstorms."
"Very nice Garden Centre with a good range of plants, seeds, tools and everything for the garden."
"A beautiful garden centre with lots of house plants and home interior decoration too."
"Lovely Garden Centre with some really amazing products to buy. The cafe is also a great place to relax and enjoy a drink / food. Friendly / Fast Service. Highly Recommended."
"Lovely place to visit. Really good quality indoor plants, lots of great pots and everything you need for your garden."
"A Beautiful destination to browse, meet friends, buy lovely things, eat great food, while being attended by really friendly staff, who work hard to attend to your every needs."
Cons:
"Due to the major refurbishment and extension the car park is a nightmare. But it's only temporary."
"Outside there was lots of wheelbarrows and tubing just left so couldn't get around very easily."
"Hard to find staff no uniform on them. Ordered 3 lattes they sat on the counter 15 mins before brought over was a really weak coffee more like a warm milk."
"Massive expansion happening in the garden centre. It's a pleasure to visit. Hopefully a super car park will follow."
"First visit. Not impressed. Some very mediocre plants and high prices."
"Definitely gone down the pan! Over expansion has not helped the customer experience."
"Went at the weekend for a look around. It was not the coldest of days but inside there was no heating and this lead to a fairly quick visit."