Barton Grange Garden Centre Reviews Summary

Layout & Atmosphere

Pros:

• "The store is well laid out and it is easy to find what you need."
• "Came on a coach trip and really enjoyed my time here."
• "Its the best garden centre to take the kids (young ones or grown-up ones) at Christmas."
• "Lovely experience to walk around and see the plants, lights and Xmas decorations."
• "This is more than a garden centre. It's an attraction with cafe various craft and gift zone and an amazing farm shop style food court."
• "Barton is always a treat to visit."
• "A wonderful venue in a fabulous country/canal side setting."

Cons:

• "The whole place seems to be slowly getting more and more underwhelming."
• "Not as magical at Christmas as the old site, the displays don't have the same WOW."
• "The Christmas section was a let down this year, which maybe due to covid and the fact they have set the bar so high in previous years."
• "Set up for Christmas but the displays are not what they used to be."
• "We used to love the wow factor, now we walk away thinking it was ok but was that it."
• "This place is very smart and clean and tidy, but for me a bit 'sterile'."
• "Potentially last time visiting 👎."

Staff & Service

Pros:

• "Lots of friendly and professional staff on hand."
• "Great helpful friendly staff was the cherry on the cake."
• "All the members of staff that we dealt with were very friendly, helpful and professional."
• "Staff are friendly and willing to help."
• "Friendly staff available to help inform and educate you."
• "Staff very welcoming and friendly."
• "Staff I engaged with were knowledgeable and welcoming."

Cons:

• "What is always a great and friendly experience was recently brought down by the miserable nature of one of the Honeywell butcher staff."
• "The assistant didn't attend to pay till when four customers were waiting."
• "Terrible customer service on cake stand. Would not sell me a scone for takeaway."
• "I went today and got poor customer service, aggressive tone from the start, as I had my therapy pet with me."
• "The staff on the tills however, are a different story."
• "Staff actively looked really unhappy, service showed the same."
• "Lady on the check in point for the restaurant was extremely rude."

Food & Dining

Pros:

• "The sausage rolls were very tasty and the choice of cakes is amazing, I can vouch for the cream scones."
• "Food absolutely beautiful-my favourites- salmon and crayfish salad -and also tuna panini."
• "Great food although expensive (quality justified it)."
• "The café is fabulous. So are the delicious cakes!"
• "Enjoy the food in the Willow's Restaurant and have always had good service."
• "The River Coffee shop has a great selection for a 'Light' Lunchtime snack, Sandwiches, Soup etc & the Cakes are something else!"
• "The food is fresh, well presented very tasty with plenty of choices on the menu."

Cons:

• "Most items on sale are expensive."
• "The prices now are ridiculous, with tiny portions."
• "Food was sub par at best."
• "Purchased two fruit cream meringues which was very disappointing."
• "They wanted £8 for a sandwich bap cut in half with a miniscule salad and spoonful of pickle."
• "Restaurant was very busy and sandwiches expensive for ham on a roll for £8.90 pre-made in a plastic bag."
• "Cafe very expensive especially for the quality."

Facilities & Accessibility

Pros:

• "Tons of parking, excellent facilities for disabled people."
• "Parking in abundance with accessible spaces close to the entrance."
• "They have 3 electric scooters available, there are also wheelchairs available."
• "Plenty of parking large garden centre with very good selection of plants."
• "Car park well set out, and good access all round."
• "Plenty of disabled parking spaces, friendly Reception staff and there was good availability of wheelchairs."
• "The accessibility ♿ is first class too."

Cons:

• "The toilets were open but the cafe was closed."
• "They don't take bookings for less than four people."
• "Massive minus this is the only 'garden centre' that is not allowing dogs in…even if they are carried in a carrier."
• "Like trying to navigate through a zombie field especially when on a motility scooter people seem to naturally wonder in front of you or next to causing you stop every few second."
• "My 13 year old did say they had 'weird flowers in the urinals' and he found it awkward to use!"
• "Too big and too busy for my taste."
• "Unconscionably over-priced."