Cherry Lane Southview Reviews Summary

Customer Service

Pros:

• "The assistants in store were really helpful, the delivery arranged very quickly and the gentleman who delivered it was incredibly helpful, pleasant and polite."
• "Every staff member we came in to contact with were friendly, approachable and willing to answer questions and help."
• "The staff are first class and are always available and very knowledgeable."
• "Very polite staff we stopped for some lunch after shopping and the food was very tasty hot and the staff where polite & very helpful."
• "Visited cherry lane this morning, cannot praise the staff enough. Polite helpful I bought two large terracotta pots two male staff helped load them on a trolly and then into my car..such choice and care and consideration. Gold star all round."
• "Staff were very helpful and friendly, Otto got lots of positive attention."
• "The staff were really nice and friendly and stored our products until we were able to pick them up later."

Cons:

• "Not good. The website for southview says it is open yet we travelled 20 miles only to find it was closed."
• "You are not allowed to take photos here or you get harassed by staff."
• "Terrible the staff stalk you following you round the shop never had that in any shop in my life."
• "After my visit today myself my daughter and partner where treated disgraceful by a member of staff Rosemary whom clearly should not be in front house serving customers, with the attitude, lack of communication and total lack of manners."
• "The woman on the check out was rude and had a very abrupt attitude, this is not the first time that I have come across her behaviour."
• "Spoke to 3 different members of staff and all 3 were really rude."
• "The low rating has been given because apart from the restaurant the other staff are appalling. Rude, miserable and completely lacking any customer skills."

Cafe and Restaurant

Pros:

• "We had some lunch in the watering can cafe, sandwiches and sausage rolls were really tasty."
• "The restaurant is excellent as are the staff."
• "The range of food and drink in the Cafe is outstanding and reasonably priced."
• "The café is a nice size and perfect for an afternoon treat or your dinner if you like that sort of thing."
• "The food, drinks were also excellent and they catered for gluten free customers too."
• "The best Victoria sandwich I have ever eaten."
• "Excellent garden centre, shop selling a very comprehensive range of household products. Clean toilets and a very nice café / restaurant."

Cons:

• "The car park unfortunately had the occasional bit of flooding."
• "Very poor breakfast. Low quality ingredients, undercooked bacon, rubbery sausages, a spoonful of cold beans, cold dried out canned mushrooms, cold greasy eggs, toast burnt on one side and a grilled tomato that had barely seen the inside of a grill, all served on a cold plate."
• "Stopped for a bite to eat in the cafe and was met by a disorganised shambles!"
• "Waited to be served in the cafe for 20 mins. Got served and told 20 mins for food."
• "The shop is great but the waiting time to get your food is not good well over half an hour, we had finished the drinks well before... Daren to go and ask for anything else as we would be there all day."
• "Dissapointed with the restaurant. Long wait to get seated then another long wait to order and the menu has been reduced beyond recognition."
• "Does the kitchen not have seasoning? Or does the Chef not use seasoning."

Products and Shopping Experience

Pros:

• "A great garden centre with high quality plants and the added bonus of a large bargain homewares section."
• "This garden centre has lots of things...it's hard to say what they don't have, a restaurant near the entrance and a great variety of plants, trees, herbs shrubs it's a good place to take your parents, or just a day out."
• "Great place, good choice of plants at reasonable prices, plants are good quality and healthy. Good range of other products too, garden lighting, tools, ornaments etc. as well as homeware and a grocery section."
• "An excellent selection of healthy plants at very good prices."
• "It has such a wide range of kitchen ware, household products, the clothing is good value but I have never seen so many plants and shrubs."
• "Love the garden centre and so many of the products here. Like a huge shop that sells everything from plants, furniture and towels, to toys, animal food, to food. Cafe and restaurant, with so much parking."
• "Besides plants, shrubs and garden equipment, Cherry Lane now has a large warehouse of good quality pet products, I picked up loads for my dog. Their wild bird products are also good value for money, would recommend."

Cons:

• "Came to Cherry lane to buy a pencil case. They didn't have any that were suitable."
• "Absolute car crash, just visited and I'm absolutely speechless at the state of the place clearly nobody cares about the place and hasn't done for a while half the plants are dead and a good sweep won't go a miss too very disappointed."
• "The aquatics section was very poorly stocked and there seemed to be algae in every tank."
• "Quite disappointing in terms of the plant selection and the health of a lot of the plants."
• "Well over priced plants bought in bulk from elsewhere."
• "Went to the aquatic part of the store, was very dissatisfied with the cleanliness of the tanks there was algae all over the tanks they looked unkempt."
• "Bought 4 plants that are covered from top to bottom in white mould when I called the company got a very rude member explaining it’s just because of the water they use…"

Facilities and Accessibility

Pros:

• "Huge site with lots of parking."
• "Lots of free parking and most things you could want in the store."
• "Parking great and covid protocols were adopted by all I saw."
• "Nice cafe, plenty of parking."
• "Great parking."
• "Love the garden centre and so many of the products here. Like a huge shop that sells everything from plants, furniture and towels, to toys, animal food, to food. Cafe and restaurant, with so much parking."
• "Visited cherry lane this morning, cannot praise the staff enough. Polite helpful I bought two large terracotta pots two male staff helped load them on a trolly and then into my car..such choice and care and consideration. Gold star all round."

Cons:

• "Arrived 10.20 1st May.. Went to use cafe (with me 91 year old in wheelchair) double doors closed."
• "Garden centre was a bit disappointed needed a disabled barrow as had mum in wheelchair chair got told only one barrow ??? We could not find it especially when staff tell us that non disabled people who can walk takes it???"
• "It was OK, nothing really to rave home about, aisles were blocked as staff were reloading shelfs, surely this could be done after the store closes."
• "There was also another recent fatality at the road entrance, so if you go, be very very careful pulling in and out."
• "No facilities for disabled people to wait in either queue."
• "From a retail point of view, it's an untidy mess."
• "Gone Very Expensive & Their Customer Service @ Head Office Totally Sucks."