LiFE Residential Deptford Estate Agents Reviews Summary

Property Management Efficiency

Pros:

• "Lucy Franklin is a lovely and professional lettings agent."
• "Lauren (property manager) always responds to my emails promptly."
• "Thomas Chan who is my property agent is very professional."
• "I’ve recently re-rented my flat through Lord from Life Residential who has been amazing."
• "Daemon provided me and my partner with exceptional service."
• "Great experience with Life Residential! My partner and I moved houses in March 2018 and have been very happy."
• "Recently moved in a property managed my Life Residential. Lord Cobblah has been extremely efficient and helpful."
• "I was very happy with the service I received from LiFE Residential, in particular Benjamin Dayo."

Cons:

• "Awful and truly unprofessional letting agency."
• "Terrible property management. The issues are still ongoing for 3 months."
• "Property managers are not responsive. Many delays on fixing and compensation."
• "Life Residential and our property manager have been ignoring us for over 5 weeks."
• "Every single stage of the tenancy was difficult."
• "Been with life residential for almost three years, can honestly say it's the worst agency I've had to deal with."
• "I request some work to be done in my flat but I'm always bounce from a property manager to another."
• "Just awful to deal with never response. High turnover of staff ignore tenants and make money off you."

Communication and Responsiveness

Pros:

• "Clifford (branch manager) is great at communication too."
• "I had a great experience recently with Life Residential as a prospective tenant."
• "Life residential have been fantastic, my property manager Andreia is incredibly helpful."
• "Superb service from the sales team (Keith and Abrar in particular) for my purchase of a flat."
• "Colm was helpful though out the process showing us several locations."
• "Daemon Reah was very efficient and replied all the answers I had in a very precise way."
• "Staff were friendly, helped with issues efficiently and all round sense I was being looked after."
• "Very happy with the service from Keith and his team. Regular feedback and useful information."

Cons:

• "We could not get in contact with our property manager for weeks on end."
• "Responses took weeks when before while a tenant they were within a day."
• "Terrible property management. I moved in for 3 months into a flat and started to see issues."
• "From start to finish everyone we dealt with at the Deptford office were very friendly however, we felt like there was a lack of communication."
• "I had to follow up most e-mail I sent and only then heard back."
• "The lettings team in Deptford were either understaffed or I was unlucky with the timing."
• "Absolutely horrific experience. Avoid this agency at all costs."
• "Never use this agency! Avoid avoid avoid! Absolute scam, dreadful communication."

Professionalism and Agent Expertise

Pros:

• "Lucy Franklin advised and guided me efficiently, I managed to secure a contract in record time."
• "Had a really good experience with Kyle Yousif who helped me with my property search."
• "I have been a Life Residential client for more than 5 years, renting first and then buying a house."
• "Robin accompanied me closely in the act of renting, from viewing to after-letting services."
• "I had an excellent experience with Keith when searching for my first property."
• "I rented a flat with this agent and must say it was the best service from a Lettings agent that I have ever received."
• "Overall, my experience with the LifeResidential Deptford office has exceeded my expectations."
• "Very kind and professional staff in the Deptford office. Szilvia always makes sure everything is done well."

Cons:

• "Awful and truly unprofessional letting agency. We could not get in contact with our property manager."
• "The property (flat 2101 Distillery tower) has been rented to me dirty and with outstanding work to be completed."
• "The window was broken during the whole duration of our stay."
• "Apart from this, I'm clinically extremely vulnerable and the handyman would ALWAYS come in without any mask or PPE."
• "Now when we moved out, left the flat cleaned to a professional level and they are (of course they are) disputing us."
• "When asking to take the next steps they completely ignored my calls and emails."
• "This was a terrible experience and I do not recommend working with these agents no matter what."
• "Avoid this agency at all costs. They make up whatever fees they want to move in and to move out."