"Nothing could've been done better. My surgeon and anaesthetist was amazing."
"This was the best team of medical staff I have been around in a long time."
"I cannot fault my admission today in Endoscopy for Dr Mehrez’s pain clinic."
"I was treated all the way through the process perfectly."
"Underwent surgery and have been coming back regularly for outpatient appointments. The care and service has been brilliant from start to finish."
"I had my surgery Monday 13th for gallbladder removal and must say Dr Tapuria is an amazing surgeon and specialist in the field of work."
"Excellent service, this was my first ever surgery and was really dreading it."
"All staff were caring and friendly. Food was also good and varied."
Cons:
"Waiting list to have a gastroscopy was 10 weeks. All I did was unnecessary waiting in the rooms."
"Horrible! I'm a private patient and I have been begging for an MRI appointment since the 22nd of August."
"Very disappointing with the operation and care given to my son, operation now has to be repeated by our GP."
"As a paying customer with private health cover I expect a certain quality of care and service. Sadly the level at the Saxon Clinic on this occasion was appalling."
Communication and Administration
Pros:
"Communication was great from every team member which really eased my anxiety."
"The whole process from start to finish was smooth, the consultant Mr Hemandas was very clear and calm."
"I had such a positive experience for my surgery as a day patient."
"Outstanding service was offered to my family and from outset."
Cons:
"Two stars for now, coming days will decide which way it slides, will update... Unfortunately from the word go, admin/logistics experience has been a disaster."
"I used The Saxon Clinic quite a lot over the years but now due to an admin error on their part with my medical insurer they are harassing me for a huge bill."
"Very disappointing. A day before my appointment with gastroenterologist, the medical secretary called me to say there is a cancellation and asked me to come an hour before my appointed time, but she forgot to email the consultant."
"It’s a private clinic, but run like NHS... On all occasions but one, appointments ran late by approx 30 mins or more."