Vitalscan Reviews Summary

Customer Service

Pros:

• "A service that goes above and beyond to ensure that your well being is utmost priority."
• "Not just professionally polite, but genuinely friendly, helpful and accommodating."
• "All members of staff, from Receptionists to Radiographers, were excellent - polite, friendly and very professional."
• "The staff made me feel at ease and well cared for."
• "Veronica and Francis are was really nice welcome and helpful! :)"
• "The staff were very friendly and helpful. They made me feel so at ease and relaxed."
• "Everyone was lovely. The table is padded which was a very nice surprise."
• "Professional and understanding staff who made me feel special."

Cons:

• "IF I had to carp it would be only for staff to avoid the tendency, common and spreading these days, to interject people/customers prematurely and, thereby, preventing them answering/speaking at reasonable length for the information required."

Facilities and Environment

Pros:

• "Flawless facility and service."
• "The facility itself is extremely clean, modern and impressive."
• "Vitalscan is an impressive facility with friendly and knowledgeable staff."
• "The environment at Vitalscan is also great - modern, comfortable and impeccably clean."
• "Beautiful place nice clean and also nice bar too."
• "Very clean and modern, with easy parking."
• "Facility is very nice and very clean - just what you would want it to be like for the price you pay."
• "The clinic was very chichi, the German equipment top notch."

Cons:

• "The only slight problem was the TV in the waiting room was not functional, but Wi-Fi was available so not a problem for us."

Scan Process and Technology

Pros:

• "The scan was quick and easy to sit through."
• "The MRI scanner was spacious, comfortable and I got to watch 20mins of a film during my scan too."
• "There is a screen at the head of the screen and 45% reflecting goggles are placed on your head which gives the illusion of an open face in front of you."
• "Everything was perfect. I managed to get an even earlier appointment than I had booked online."
• "The scan experience itself was perfect - like being in a spa, calming music and lights."
• "The actual waiting room is spacious and comfortable where we can have hot drinks whilst waiting."
• "The MRI scanning machine is state of the art and something I hadn't seen before."
• "The table is padded which was a very nice surprise."

Cons:

• "The scan experience was actually very good. The one star has been lost by the difficult time I had with the Chat Bot when trying to confirm my appointment time."

Speed and Efficiency of Service

Pros:

• "Her results came through the following day!"
• "I received the report of my scan the same day which allowed me to start my ongoing management with a Consultant ASAP."
• "Had the report process explained, and was escorted back to the changing room. The report was promised within 72hrs, but actually took 10hrs."
• "Report has arrived 2 hours after my session, even though I was told it could take 72 hours - just wow!"
• "I received the report the very next day after scanning."
• "The results were available within 48 hours."
• "I managed to get a next working day appointment."
• "I was in within a couple of hours of calling to have the MRI and had the results within another 2 hours."

Cons:

• "DO NOT USE THIS SERVICE! WARNING! My report came within minutes of finishing the scan and said I had some serious issues, needing hospital treatment."