Currys Reviews Summary

Customer Service

Pros:

• "First class service especially from a young lad called Benjamin. Considering he was new to shop floor he went out of his way to answer my questions."
• "Visited store to collect DPD parcel and had a browse while there as well. The staff were very helpful throughout my time there."
• "One of the better Curry's... the staff don't hassle you from the minute you walk in the door and are knowledgeable enough when you do need them."
• "The staff, Adam and Phil go that extra mile to make sure you leave the shop happy."
• "Staff member was very helpful and quickly collected my item from the storeroom when I couldn't find it on the shop floor."
• "Couldn't have asked for better, knowledgeable staff, we'll done guys and I hope you get recognised for your customer care."
• "Very helpful salesman, Benjamin. Sadly unable to purchase new laptop as Tech desk closed. But Benjamin did assist with purchase of new Shark vacuum cleaner."

Cons:

• "Not very good told if I need advice on a tablet brought Wednesday I will be charged."
• "Staff standing about chatting amongst themselves with absolutely no intention of assisting me."
• "Shop empty, explained to one guy what I was looking for. He then asked three other guys standing behind a counter talking, one said what. Then when he asked for one of them to help their body language was that they were not interested."
• "Staff are very unhelpful and not particularly knowledgeable. Wouldn’t go there if I had questions or needed help."
• "Staff more interested chatting with each other. Rather than helping customers."
• "Walked in with the view to purchase a new Tower for our computer, Stood for 10 mins waiting to ask someone if they had one we wanted in stock. Only to be told we had to go on a waiting list, Waited another 25 mins then walked out in disgust not even worth one star let alone 5."
• "Just rude. I asked for assistance and the member of staff said (inarticulately) 'Like, I'm kinda in the middle of something at the moment' as though it was a huge imposition by me."

Product Availability and Stock

Pros:

• "Purchased a phone from hear 2 months ago. I had a small problem with one of the apps on the phone. They quickly resolved my issue."
• "Reece gave great advice on a new pc I wanted and Lee listened to my IT problem and not only gave excellent advice and help, but also offered alternatives."
• "Excellent in that I found what I had gone in to purchase."
• "The young man who dealt with me at the knowhow desk, Sam, was incredibly helpful while he sorted out my trade in."
• "Brilliant shop, I went in looking for a particular washing machine.... the man who served me located the exact machine and had the whole thing sorted and delivery slot ordered all in under 30 mins no sodding around, he knew his job and did it."
• "Good upgrade price cheaper than quote by the network direct. Got a £25 Currys pc world gift card just for upgrading with them in store."
• "Dealt with the manager at carphone warehouse and he was great, very informative and honest."

Cons:

• "Went there for a printer but they had no stock of several printers they had on display and no display of printers they had in stock."
• "Went their Bury St Edmunds branch today. Stock displayed unavailable and obsolete."
• "Will tell you online they have an item is ‘in stock’ then once they have your money they will tell you it’s not available until a later date."
• "The item that I wanted to buy wasn't available in store and they had no stock or could not advise when any stock would be coming in."
• "Curry’s Bury st Edmunds are a disgrace bought a £1000 tv that came with a free sound bar. The sound bar was not in store and was told it would be delivered to store for collection, after a month called in to the store to see where it is and told they have none left, they have offered nothing in its place and have said as it was free cannot give any money back."
• "Became clear the shown price of the tablet was incorrect, the girl suddenly told us it was now out of stock !!"
• "I ordered an 8GB stick of RAM which you would think is simple enough to handle being PC world, but when I arrived was handed a 2x4GB kit."

Store Experience

Pros:

• "Very underwhelming. Store has a reasonable choice of white goods and small kitchen appliances. TV and technology limited choice and very small when it comes to accessories."
• "This store is so much smaller than the one on newmarket Road in cambridge. For some reason I felt there wasn't so many samsung Tv's on display here, seamed to favour LG tv's."
• "Car Park outside was fairly quiet but it does share with the Home Store next too it."
• "Had a good visit today, we were left to our own devices (ie no one hovering round us) we chose what we wanted asked an assistant for advice (when we wanted it)."
• "A very pleasant experience. Greeted with a smile from a passing assistant as I entered the store."
• "Good selection of goods. Nice and spacious aisles. Good lighting so you can see the goods."
• "On a positive night, COVID safe guidlines are followed very well and I felt safe shopping here with my family."

Cons:

• "I really don't enjoy how the staff talk about TVs. It's something better left to specialists I think."
• "Have never had broadband at home so had lots of questions about smart tv's. Staff could not answer my questions about tv's and suggested I google it."
• "Just don't bother shopping here. It's honestly a total joke. For a start they don't actually stock any components or anything useful for hobbyists in store."
• "Walked in, walked around for 15 or so mins, and walked out… without any acknowledgement from the people who 'work' there."
• "The staff I have dealt with have a very low knowledge of the products they're selling."
• "Floor staff, not helpful, we just needed to ask a few questions & were ignored."
• "Horrible service, store Doesn't answer the phone."

Pricing and Deals

Pros:

• "‘Are you sure this item will do the job for you?’ I was asked at the counter."
• "Also if you see what your buying cheaper in another shop they will price match it."
• "Also got a 2nd awesome deal on a iPhone X for my partner."

Cons:

• "Not impressed. Price had gone up in the time it took me to travel to store and I had to argue over £10 even with a photo of the website page."
• "They say they price match any online retailer, not true."
• "Bought a microwave for £75, ticket price, only to told at checkouts it is £80."
• "That fee is none refundable sir!!"