Address: Station Rd, York, YO24 1AB, United Kingdom
Phone: +441904659009
Rating: 4.3
based on 229 reviews.
Service
Pros:
"Service was quick and helpful."
"Service is quick and friendly."
"Always friendly service too."
"Staff friendly and knowledgeable."
"Staff on shift were very attentive with a great knowledge of house products."
"Really friendly, attentive staff who work hard to clear tables for a predominantly transient clientele."
"Service was fast and efficient."
Cons:
"Very poor service."
"Terrible service, totally ignored by staff after waiting 15 minutes."
"What a horrible set of bar staff."
"Tori, you might have no friends or purpose in life, but best you sharpen up on your customer service skills, quick."
"The staff are ignorant and lazy."
"Staff were far from helpful considering the train strikes yesterday."
"Barman was pretty obnoxious. I asked for a wedge of lime in my drink and he said they didn't have any."
Beer Selection
Pros:
"Huge selection of cask and draught beers, IPAs and stouts."
"Terrific selection of beers to suit most tastes, can get very full, very quickly but it does have an excellent beer 'garden' with great views of the North end of York station!"
"Always worth a visit for the 20+ real and craft ales and lagers."
"The beers rotate regularly and they never have the same ones on twice."
"It's not expensive and has beers from all over the UK, rather than limited selection tied to a brewer."
"You can sit on the terrace (i.e. on the platform) and have a nice pint, with ~15 different beers available for decent prices while relaxing and watching the trains go by."
"Great selection of beers, lagers and cider. Some can be a bit pricey with a cherry beer coming in at £6.50 a pint. It was worth it though."
Cons:
"Ok I'm visiting 2 years later and it's a massive disappointment. Beer range is a third of what it was and all generic."
"The beer quality was underwhelming. The beer served was notably flat."
"The selection available is extensive but, the tiny rebel craft beer I got was totally flat and unappetising."
"Didn't have any non alcoholic larger available when we visited."
"Beers were OK, scotch egg £4??"
"Unfortunately beer I requested was poured waiting to be topped up, then told it was off so ordered another beer only to see that my original beer was not off!"
Ambiance & Location
Pros:
"Handy if you are travelling via York train station."
"Gorgeous Tea Room converted into a wonderful bar. Plenty of booths with comfy seats and a real fire just adds to the charm."
"Beautiful Victorian decor right in the York train station. Accessible via the platform or from the street."
"Yes it's a tad expensive but where else can you enjoy the ambiance of a Victorian railway station with the (extremely) occasional steam train going past, and a vast array of quality real ales."
"The inside and outside areas are clean and comfortable."
"Beautifully restored Victorian former tearoom with a light, airy interior."
"This lovingly restored building is charming. It has stained glass windows and is atmospheric."
Cons:
"It's ok, lots of stag do's meet here so it's pretty rowdy."
"The outside area can be quite uncomfortable on a cold and windy day though!"
"Outside can be noisy when a train pulls in."
"Cluttered with furniture, awkward with luggage."
"Nice place but strange and inconsistent door policy we walked through a door that had no signage and were waiting to get served then were asked to leave as we had come in the wrong door."
"I would avoid it at weekends though unless your train is cancelled and you don't have time or energy to go back into town."
"Bit dirty but not sure you'd expect much from an oldish pub inside a train station."
Cleanliness
Pros:
"The inside and outside areas are clean and comfortable."
"Toilets are clean and add to the traditional setting."
"It's a beautiful old space which is clean and welcoming."
Cons:
"The state of the toilets left much to be desired. Cleanliness, especially in public facilities, is a critical aspect of the overall experience in any establishment."
"Only disappointment was the disabled toilets were a disgrace and needed cleaning - not fit for use."
"The place is dirty, toilets are a state. I'm shocked. I'd give it 2 stars now."
"My only complaint is the state of the gents toilet, they can be pretty disgusting sometimes and even at their best leave a lot to be desired."
"They were stinking of stale p*** and look like they hadn't been cleaned since they were built!"
"The toilets have been pretty messy and the smell can escape into the bar area when someone opens the door."
"Whenever I've been (late afternoon) it's been very sticky and the toilets have been revolting."