Sugar Mill Reviews Summary

Service

Pros:

• "The server was quick to come over to ask about drinks and to take our food order."
• "The waitress was very attentive."
• "The staff were friendly and professional."
• "Excellent service! Staff were lovely and attentive."
• "Service was good upon arrival."
• "Staff quite attentive, luckily they offer the '2 for 1' deal as the prices are unrealistic."
• "Staff were good to check on the table and make sure we were happy."
• "Service was excellent always happy smiling staff and management are always busy taking care of welcome service and hygiene."

Cons:

• "The only slight annoyance was the amount of gristle on both my Mums, and my own sirloin steak."
• "Young Lady with dark hair, serving behind bar, was extremely rude, for no reason."
• "Service was passable until I got asked to pay the bill before I’d finished my meal."
• "The service was terrible. The round was expensive and she could not be bothered."
• "After initial order and delivery of food we had to hunt down a member of staff to order more drinks and dessert."
• "The waitress said nothing to make us think otherwise. When the bill came we had been charged £5.40 for the Thatchers and £13.85 for my wife's steak meal."
• "Asked for a pint of IPA - was offered two and chose one- returned it to my husband who said this is not ipa."
• "Service was pretty poor, I get it's a difficult and different time, but to simply have a 2 minute chat during service and be impolite is not a good way to keep a business going."

Food Quality

Pros:

• "The Christmas lunch was delicious, pate to start, tender Turkey with lovely veg and trimmings followed by cheese and biscuits."
• "The meal was really tasty and we all enjoyed our meals, great atmosphere."
• "We were served by 2 different ladies and both were excellent. We did not feel rushed. Food was served hot and tasty."
• "The hunters chicken here was absolutely lovely. I couldn't fault the food."
• "Excellent food. Attentive staff."
• "Food and service very good, improvements have been made in the kitchen."
• "The food was excellent and came in a timely manner, the atmosphere while eating was also lovely and staff always attentive to our needs."
• "We all thoroughly enjoyed the meal. I had steak it was cooked to perfection, two of the others had burgers and one had pie."

Cons:

• "The only thing I would say was the scampi was just a little bit overcooked, it was very crispy but still delicious."
• "The only slight annoyance was the amount of gristle on both my Mums, and my own sirloin steak."
• "Selection of food, Poor meal was cold, cost was twice what it should have been and three times what it was worth."
• "However the enamel plates were not good at all as they were chipped around the edges! We would have preferred normal porcelain dinner plates."
• "Bit disappointed as when I booked I asked for a window seat but was in middle of room."
• "Had tuna melt baguette and a tuna jacket potato. Baguette was just plonked on the plate with 8 chips. Not even a tiny salad."
• "The pool table was out of order this time. which was one of the reasons we went."
• "Food was as expected, totally acceptable for the price which was very affordable! Atmosphere was good, very loud but that's because the place was full of people and young children."