Lookers MINI Stoke-On-Trent Reviews Summary

Customer Service

Pros:

• "Emma from the sales team was very helpful. Polite, friendly, knowledgeable."
• "Ronnie Froelke was extremely professional and knowledgeable and is an overall credit to MINI!"
• "Craig Morgan helped me find my Mini, from start to finish he put me at ease."
• "I’d just like to say a huge thank you to Craig Morgan. Amazing Customer Service!"
• "The team at Lookers Mini Stoke-on-Trent are a pleasure to deal with. Friendly, helpful and efficient."
• "A Big Thank You to Ronnie for being friendly, efficient and delivering amazing customer service from beginning to end."
• "Thank you to Emma Cureton for being so efficient and kind when I bought my new Mini."
• "Great service from Emma when buying our car. She sent a really thorough video and answered all our questions."

Cons:

• "First of all misspelling my name on google review doesn't help, if you take your time to reply back to my review, at least spell my name correctly."
• "Would sooner pay more elsewhere than purchase from here again, as they neither respect your decisions nor your personal data."
• "I have been a customer of Lookers Stoke for over a decade with four different Mini’s over those years. For my fifth dream car, Emma gave stellar service from start to finish, making me feel like a truly valued customer."
• "The valeting and cleanliness of the car was poor very poor. Dirty arches, wheels not cleaned properly, inside the fuel cap is filthy, windows dirty, dash board has streaks, door sills."
• "Don’t bother going for an MOT! They just want your money."
• "My Knight’s Staffordshire Mini experience... I arrive at your mini site as I have many times in the past as we have owned multiple Mini vehicles to find the show room lights darkened and electric main entrance closed."
• "Not being able to speak to the service team directly is not acceptable to me, I had to wait for a call back twice."
• "My experience of mini is currently tarnished due to not as yet having my car whilst waiting on my finance e to be released from Mini."

Product Quality

Pros:

• "Loving the car and the peace of mind which comes with a mini approved second hand car."
• "We are really happy with our new car and because of the great service received, we would definitely recommend to others."
• "It's been such a lovely experience buying my first ever Mini."
• "The buying experience has been excellent, and I would not hesitate to buy a car from Lookers Mini Stoke-on-Trent or recommend them to others."
• "I love my car- thank you!! We will be back :-)"
• "Absolutely fantastic experience with the sales department when purchasing my new MINI and part exchanging my old car."
• "I have recently purchased an approved used mini from this dealership in stoke. The car looked and felt brand new."
• "I'm a very fussy individual, who needs quite a bit if support with purchasing a car. I like gadgets but not the fuss that goes with learning to use them, I prefer someone who just shows me! Emma was soo lovely and accommodating, perfectly patient."

Cons:

• "The only downside is that on collection the car was still quite dirty. We had been told it had been valeted before collection, but there is still dirt on the back of seats, the sills haven't been wiped down and there was spiderwebs in the boot to name a few."
• "Picked the car up this week and it was exactly as described. Can't recommend Craig or the dealership enough, he was great throughout and the cars are priced well which is probably why they don't hang around long."
• "You should not be charging extra for petrol when spending so much on a car."
• "Had the pleasure of been involved in purchasing a new Mini with one of my Staff Tracey. After previously owning a Mini she was contacted by Emma Cureton one of the sales Executives she was so helpful and made the whole experience in buying a car from her so pleasantly, with no hard sales and everything was explained to us about the different purchasing methods."
• "Purchased a car from here recently but would not do so again. Repeatedly tried to build extra products into the price that I had already declined (on multiple occasions), and have continued to send both marketing SMS' and emails having very clearly having opted out to both."
• "I’ve recently got my first mini from lookers mini, and had James help and I couldn’t give him a single fault. Information about everything was super clear and didn’t think getting a new car would be so easy. Thanks James!"
• "Had excellent speedy service from Tina Turner. This is second car we have bought through Tina and all sorted from choosing and finding car to picking them up with no issues. Will be buying through Knights and Tina again when looking at changing cars."
• "This Dealership is Head and shoulders above any MINI dealership I have visited or bought from. Immaculately presented Cars, Showroom and very attentive staff. Drove all the way from Cornwall to find this kind of service and very pleased I did. Very pleasant sales person and manager, and delighted with the car. If google gave 10 stars they would be worth it. Well done Knights Mini. Very Refreshing to receive good old fashioned service."