Snows MINI Portsmouth Reviews Summary

Customer Service

Pros:

• "Nathan Whellams at Snows, Portsmouth has been incredible."
• "Martin was friendly, professional and attentive to our needs."
• "Steve Perry at Snows Mini Dealership in Portsmouth... was one of the most genuinely nice, helpful, un-pushy, thorough, supportive, and agreeable people you have met."
• "Personal thanks go to Harley and Sammie for their help and support from start to finish with our new purchase."
• "Harley Butcher who was always courteous and very customer focused."
• "Sammie Watts is an absolute credit to Mini and to Snows Mini Portsmouth."
• "Harley was not only extremely helpful but also exuded a genuine friendliness that made me feel valued as a customer."

Cons:

• "Underwhelming, somewhat curt, initial 'welcome' on arrival, when I asked where we should park our car for a service."
• "It cost me £175 for the MOT and unnecessary work."
• "Each time a member of staff explained it happens all the time." (Regarding the signage issue)
• "Also surprised to hear there was a drainage problem (later discovered this had been ongoing for months so we could have been warned in advance), and therefore our car could not be cleaned."
• "Full Service, no wash car, no clean and vacuum inside."
• "WHY DID NOBODY PICK UP THE PHONE TO INFORM ME IT WAS PROBABLY NORMAL AND NOT A FAULT? OR TO QUERY IF I STILL NEEDED A DIAGNOSTIC TEST?"
• "I shall not be using SNOWS again as it seems you are unable or unwilling to give advice, do not have the interest of the consumer at heart, and are only interested in making money out of customers."

Purchase & Sales Experience

Pros:

• "Buying from Snows MINI was simple and straight forward."
• "The whole experience of buying my Mini was brilliant."
• "Refreshing experience. We purchased a little electric Mini and received impeccable service from Harley and Martin."
• "Nathan was so helpful throughout the whole process of purchasing a used Mini from Snows."
• "The manager was also very polite and went out of his way to introduce himself to us and congratulate us on our purchase and reassure of future assistance should we need it."
• "Harley has been helpful and friendly giving a high level of customer service and been professional and knowledgeable throughout the buying process."
• "Tani (Sales Team) & Nimi (Product Genius) both deserve a very special Thank You as the hand over of my 73 Plate JCW was exceptional."

Cons:

• "From the company point of view, perhaps too much paperwork."
• "After a rocky start where our Part Exchange values didn’t align, SNOWS admitted that their valuation of our vehicle was below market norm."
• "A slight delay in the final negotiation process."
• "The only fault with our mini was the rear passenger seat belt, not working."
• "No problem with the works, however you left us in a dangerous situation, as you gave the car back without the lights being left on auto."
• "Purchased my vehicle from Partridge in Chandlers Ford, everything was great until I'd taken delivery, after that they didn't want to know!"
• "Also, I think Mini are a bit slow to bring in electric models that perform how you actually want them to…rather than compromising on something."

Service & Maintenance

Pros:

• "Most of the work that has been carried out on my current Mini has been free of charge under the TLC package purchased by the previous owner."
• "The car has comfortably exceeded our expectations."
• "Great service as always from Snows Mini Portsmouth."
• "I'm very impressed with the whole experience of having a service carried out at Snows, Portsmouth."
• "Mini at Snows Portsmouth dealt with the MOT of my car in an efficient and reassuring manner."
• "I have just had my Mini service and MoT at Snows Portsmouth. It was a first class service from getting phone calls, texts and emails that were appropriate and timely, a courtesy car, efficient servicing and pricing that was not unreasonable."
• "The service was great, the car has never looked so clean and some paint marks that I thought were permanent damage have gone too!"

Cons:

• "Sorry our roof bars took a while to fit but they will be great for the bikes."
• "I am very very very disappointed. I will never use you again."
• "You didn’t inform me when I booked in for the service more than a month in advance, you informed me on the day of the service?"
• "I have taken one star away because I think they have expensive servicing / repair costs."
• "We went to snows, as unfortunately we had an awful experience buying a mini privately where we ended up losing a lot of money."
• "The signage to the Mini Garage is terrible...I made two incorrect turnings taking me to different parts of Snows."
• "The beauty of this dealership is that they let you choose from a list, which registration number you would like."