Address: Bath Rd, Knowl Hill, Reading RG10 9UP, United Kingdom
Phone: +441628826622
Rating: 4.4
based on 212 reviews.
Location
Pros:
"The Hotel is in an excellent location for visiting, Maidenhead, Reading, Windsor, Marlow and Bray."
"Fantastic location quiet and great food offers excellent b&b."
"Truly a fantastic accommodation. Only a short hop skip and jump away from Windsor Castle, some lovely park walks and a few extra more minutes to Heathrow."
"Great position for visiting Maidenhead, Reading, Henley and Marlow - all within 20 minutes or less."
"Not far from Windsor and Oxford."
"The Bird in the Hand was a perfect spot. Beautiful room, great food - especially the breakfasts mmm - and everywhere we wanted to go was a 20min drive away."
"Hotel was in a great location too."
Cons:
"Some road noise to rooms facing the road."
Rooms
Pros:
"Room was spacious and clean with some complimentary drinks which was a nice touch."
"Beautiful rooms, great size, very clean, well equipped, nice touches with personalised note and refreshments."
"Lovely room with some thoughtful features like a fridge/mini bar, great selection of drinks and even some lavender sleep spray for the pillows."
"Wonderful stay here, the room was comfortable and the facilities were excellent with lovely extra touches such as mini fridge, complimentary toiletries, digital radio, coffeemaker etc."
"The rooms were stunning and reasonably priced."
"Room nicely fitted out."
"Our room (number 15) was on the first, it was immaculately clean."
Cons:
"The room was advertised as having air con but it didn't."
"The room we had did not have a ceiling light so the room was not particularly well lit."
"There was no main ceiling light in the room itself, just lights on the bedside tables, which meant it was very dim in the room once it got darker."
"The only negatives are that there was no mat in the shower and the surface was slippery."
"The room had no main light - reading became impossible as the light was insufficient in the room."
"The bed was made up of two small doubles pushed together so wasn't the most comfortable bed."
"Very comfortable beds but lack of plugs next to bed."
Service
Pros:
"The staff were friendly and attentive."
"Great service, owners are super friendly and accommodating."
"Attentive but not intrusive staff."
"The staff were incredible, super friendly and efficient."
"Met by friendly helpful staff."
"The staff were so friendly and attentive."
"Staff friendly and always willing to help."
Cons:
"Unfortunately the service was extremely slow (I assume due to an event happening at the same time) and the food was bland, luke warm and extremely disappointing."
"Receptionist said she would ask about Afternoon Tea mentioned in welcome pack. Never came back."
"A lovely place with lots of potential, sadly let down by poor customer service and lack of attention to details."
"Ultimately I wouldn’t recommend staying there due to the poor customer service."
"The weekend was tainted by rude and unwelcoming staff who made you feel as if you were bothering them by staying there."
"Abysmal customer service. Staff here are argumentative, aggressive, and have an air of contempt for guests."
"The only acknowledgment from staff of having been absolutely horrific in terms of customer service was an 'I’m sorry you feel this way' from the lady, which is more insult than apology."
Food
Pros:
"My 12oz Rump Steak which was very lean and my Wife's Burger were cooked to perfection."
"The amaaaaazing roast dinner and pud."
"The food in the restaurant is very good."
"Food that we had was truly delicious. Breakfast was exceptional too ..all credit to the chefs."
"The food was amazing and plentiful."
"The food was delicious especially the Sunday roast and the breakfast."