Address: Station Rd, Sturminster Newton, DT10 1BD, United Kingdom
Phone: +441258472420
Rating: 4.5
based on 173 reviews.
Customer Service
Pros:
"I was genuinely floored by their exemplary customer service."
"I phoned today with a query on an item I wanted to order... real people on the end of the phone instead of countless options, very helpful, ready to assist customers."
"stunningly good customer service despite the lapse of a year and a mess up by magimix...LUCY got things resolved...seriously impressed despite the teething problems good old fashioned English customer service!!! LUCY deserves 5 stars!!!"
"Very friendly and helpful service when I phoned to ask about the progress of my order."
"The staff went above and beyond to accommodate us."
"The staff are helpful and friendly so great customer service."
"Exemplary customer service. The team went above and beyond when I had an issue with my Kitchenaid mixer."
Cons:
"The store insists that it is absolutely fine for these knives to rust within a week and refuses a refund or replacement."
"Customer services were unhelpful, said it had not been received at the warehouse so I could get a refund for return unless I had proof of postage."
"Wanted to make a very short enquiry but was met with a snotty, obtuse & hostile short older woman."
"Their customer service is terrible."
"Also there was no delivery note or returns label in the parcel which means I have to go to the trouble of phoning them and up.and trekking to the post office to return it, disgusting!!!!"
"Harts were totally unhelpful with my warranty claim and just fobbed me off to Amazon."
"Not impressed with customer service, purchased item which is faulty, they have refused to refund."
Pricing and Value
Pros:
"The food was great, and very affordable."
"The price quoted plus postage was still less than our local department store."
"Terrific product range, excellent customer service and great prices."
"The item was as cheap as the same advertised in Currys."
"I found a Global Knives set online at a great price, £50 cheaper than anywhere else."
"surprisingly prices on items are very reasonable- but some really good deals can be on offer."
"Their variety and competitive prices blew me away."
Cons:
"It seems that they have inflated the RRP of the item by £100 (or 25%)."
"their prices for consumable items are much higher than you would expect."
"Not entirely happy with the service or the website and the emails stating items saved in the sale when the basket was left empty."
"Expensive but good quality, although when they have their sales on some great bargains."
"not many bargains and, in general, I would say quite pricey."
"Personally I thought it a little over priced for what it was."
"Breakfast was a bit limited basically, portions too small for cost on average."
Product Quality
Pros:
"the first set got broken but they were so quick to send more and additional packaging so they arrived in perfect condition!"
"Machine looks great and cheapest price around."
"So far so good, we love it and are happy with our choice."
"Very well packaged with lots of padding, all fragile items arrived intact."
"Every item was individually wrapped and the box was filled with packing so nothing could move in transit."
"The item was well packaged for delivery."
"Fast delivery. Can see items are stored with care. First package in a long time to arrive without damage."
Cons:
"The delivered items had multiple faults incl. stains, ripped packaging, manufacturing defects etc."
"Ordered a well reviewed grill pan and when it arrived, it rocked significantly on my induction hob."
"Even though the juicer is heavier compared with the other 2 products, it didn’t come with packaging as good as the rest."
"1st bialetti venus coffee maker turned up scratched and the box was already opened + delivery box was in an awful condition."
"1 knife came in a dangerous condition, bent, etc."
"Unfortunately these knives has been a big disappointment as they rusted after one or two washes."
"Received my kettle yesterday and wanted to use it immediately only to find it does not come on."
Environmental Responsibility
Pros:
"It was a really lovely surprise to find that the Greenfill packaging was biodegradable."
"In particular I love the eco packaging they are using, it looks like polystyrene but when mixed with warm water it dissolves!"
"I liked the use of biodegradable fillers used in the packaging."
"The internal packaging was very eco-friendly and had a nice note explaining it all."
"The greenfill that the crock was packed in I thought was polystyrene at first, but after reading the card realised I could flush them down the sink."
"Absolutely love the postcard with all the information about the recyclable packaging - especially “Green-Fill” and friends!"
Cons:
"Unfortunately I have had a very bad experience here... they are point blank refusing to offer any assistance."