John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "Staff are always friendly, do their best to help and have always been able to answer questions."
• "The staff were unbelievably helpful and should be congratulated."
• "Great customer service and polite, friendly staff."
• "Really appreciated the staff taking time to find the product I needed, they were apologetic for the wait though they needn’t have been and couldn’t have been more friendly :)"
• "Both gentlemen were again, so sweet."
• "Very helpful staff, very clean and tidy. There are many different products and they have a wide range."
• "Good to deal with nice people who were very efficient, & a credit to John Lewis."

Cons:

• "The man who was supposed to be helping me was arrogant made me feel stupid."
• "Very disappointed that John Lewis customer service was so poor for such a wonderful, high quality organisation."
• "The staff where very blunt and sharp with communication and just not friendly and made me feel very uncomfortable."
• "Used to associate JL with brilliant service but over last couple of years it's been hard work trying to pull back members of staff who start hostile and look for reasons to make a jibe/put down/humiliate."
• "Staff chatting to each other in groups. We were not acknowledged and were offered no assistance."
• "I found that all the staff I had spoken to were polite. However, some were unable to understand what was being said, which was frustrating."
• "This is not the John Lewis I once knew. This has put me off from purchasing from them again."

Product Availability and Stock

Pros:

• "Went to look at artificial Christmas trees. A huge selection, much better than M&S, and also much better quality."
• "This John Lewis is brilliant. There are 4 floors with lots of great produce."
• "Very large store over 4 floors. Packed to the rafters with amazing goods and just as many useful items."
• "A great department store with lots to choose from own brand and designer labels clothing electrical items kitchenware."
• "Fabulous department store, you can generally find what you want."
• "I love the selection here. While the store is large there is a lot of products to see."
• "Enjoyed time browsing in John Lewis at Cribbs Causeway. So many lovely things even though I didn't actually find what I was looking for. Well set out, plenty of room, clearly located and labelled."

Cons:

• "Can't buy a £1000 table online as it is not in stock."
• "Dreadful! We have been fans of John Lewis for years .. but nothing in stock ... menswear ..white shirts, pants, suits ..."
• "35 day price drop refund only counts if you tell them within the 35 days even though the product was reduced within the 35 days."
• "Ordering online has resulted in a litany of incorrect items, damaged goods, low quality goods, and dirty items."
• "Looked at the lighting area and it's a mess. Nondescript boxes all over the place and the one we liked not in stock."
• "I selected a bathroom cabinet that had collection tickets available and was therefore presumably in stock, but when I went to pay for it and collect it, they had none."
• "I drove for an hour to get 4 products which the website said were in stock in this branch. When I got there, 3 of the items weren't there."

Shopping Experience

Pros:

• "That and click and collect at Waitrose stores as well make shopping there or online a pleasure."
• "Best shop in the world in my opinion. Great on value, customer service, layout, range of goods."
• "Always a great place to shop."
• "Great place to visit no matter what you are shopping for."
• "The new store in Cheltenham. Walked through the front door and wow! Bright airy and so much merchandise."
• "Extraordinary attention to detail which was very much appreciated."
• "The staff were helpful and good humoured and sincerely polite."

Cons:

• "After purchasing a jacket for over £250, I asked at the till if I could keep the hanger and they said no!"
• "The young man charged with overseeing the queues was so charming and obviously enjoyed his work."
• "Curtains arrived too short."
• "I asked for help to find a product, two ignored me, the other seemed displeased in being asked."
• "No gluten free sandwiches in the cafe."
• "Arranging a delivery date is a nightmare."
• "Awful service from made to measure curtains in this branch."

Restaurant and Cafe

Pros:

• "Then in the cafe we had lovely Emily and Felix to make sure we could recover and have a scrummy lunch."
• "The cafe was nice as always and service there was good at least."
• "And the cafe does some wonderful crepes. Both savory and sweet. Food is to a very high standard."
• "Excellent department shop. The cafe for one is amazing, I will always recommend the savory pancakes and you can watch them make it on a giant pancake pan."

Cons:

• "The cake was clearly stale as it crumbled into nothing when we tried to eat it."
• "Restaurant terrible. 5 people serving and 10 minute wait to get a slice of cake and pay."
• "What is going on with their restaurant. No crepes - been off for ages. Choice of baguettes, sandwiches poor."
• "Tepid cappuccino and an extremely poor value soup in the Ori cafe, John Lewis at Cribbs Causeway that took a long time to arrive."
• "Well John Lewis, what an utter sham! We had some coffees and cakes in your 'new' Ori Caffe this afternoon... an utter abysmal sham."
• "Went to the restaurant and was saddened by the fact that the restaurant no longer serves lunch."
• "Suprisingly poor service and very unclean restaurant. Staff too busy chatting amongst themselves to serve us quickly."