Address: 1-11 Sidwell St, Exeter, EX4 6NN, United Kingdom
Phone: +441392284150
Rating: 4.2
based on 227 reviews.
Customer Service
Pros:
"Love John Lewis. The staff are helpful and knowledge but unobtrusive."
"Lovely store with well informed and helpful staff."
"2 lovely ladies helped me today with a bra fitting for my wedding dress! They were professional friendly and certainly knew their stuff!!!"
"Many thanks to the excellent service provided by your Technical Services, all the three staff were so friendly and helpful."
"Just want to say a big thank you to Will for his help when we visited the store last week. His patience and knowledge of Mens fragrance was extensive and he went out of his way to find what we were looking for."
"A fabulous experience. Needed a posh dress and thank goodness for Jessica (personal shopping)."
"She was absolutely brilliant, really knew her stuff, was super helpful and obviously really well trained."
Cons:
"I can not say strongly enough how disappointed I am with John Lewis customer service over the phone."
"I was sent on a wild goose chase to get a refund for a faulty product. £220 down the drain. Cheers John Lewis."
"The customer service is appalling and they really don't care."
"I had a horrific customer experience with the Exeter staff."
"Staff member totally unhelpful. Was asking about lingerie for my wedding day just kept telling me it's all online and very dismissive!!"
"Terrible service from John Lewis, paid £2500 for a tv to be delivered and assembled day one the tv was delivered however driver was too busy to assemble and left it in the hallway."
"Awful customer service, stated I could return washing machine and fridge freezer despite already having been installed."
Store Layout & Accessibility
Pros:
"A great department store split over 4 levels selling a wide range of clothing, furniture, kitchenware, plus so much more."
"Very nicely appointed store, set over several levels."
"Standard John Lewis - Great service at competitive prices. This one is laid out over 4 floors with plenty of escalators and lots of lifts."
"The entrance to the store is wide and wheelchair friendly."
"The store is over several levels the lifts and escalators so moving around is easy and the aisles are wide enough for a wheelchair."
"One of the nicest John Lewis's I have visited with lots of floors of the right size, so it feels like a old fashioned department store, worth a visit."
"This is a lovely spacious store with helpful staff and a large selection spread nicely across multiple floors."
Cons:
"Some areas in the store are a little tightly packed but assistance is available."
"No one way system is a shame as some of the walkways are narrow."
"Small, poorly lit, and the layout tends cramped."
"Very small store, layout does not flow, dark in places - could not see in card section."
"What has happened to what was my favourite store? Hardly any stock in all departments."
"Toilets on the very top floor to discourage them being used but when I got up there the Gents were closed."
"The whole place is in bad need of a makeover."
Cafe & Food Services
Pros:
"After an hour or so shopping at John Lewis a visit to their top floor cafe is essential if you want a light snack, refreshing tea and a choice of their delicious cakes."
"Excellent cafe and beautiful store to shop around in."
"They have a nice cafe on the top floor."
"Have just been up to the cafe to have tea, nice cream tea and good selection of cakes and sandwiches."
"The cafe up on the 5th floor is really nice as well."
"Service from staff in the coffee shop was very good too even when stretched at a busy time."
"The coffee shop cafe serves food drinks ect that are very good and not a bad price."
Cons:
"Had a coffee and a bacon sandwich. Bacon sandwich very poor value."
"Visited the restaurant for a breakfast and was seriously disappointed. This was the worst John Lewis breakfast we have ever had."
"John Lewis its self is superb but the restaurant leaves a lot to be desired."
"What you get is nice but the staff stand chatting to each other and don't seem to want to interact with the customers."
"Expected a lot better of a John Lewis Cafe. Scruffy, noisy surroundings and definitely not conducive to a relaxing break whilst shopping."
"Very poor in cafe long Q at 11-00 am took 30 min to get to front of Q, coffee was cold when took it back to our table."
"Really disappointing visit today in search of mother of bride outfit."