Wakefields Jewellers Reviews Summary

Customer Service

Pros:

• "A truly humbling and pleasant experience from start to finish."
• "I am made to feel very comfortable and welcome in the store and appreciate the clear communication."
• "The staff are always warm, friendly, personable and knowledgeable."
• "Every time I go to the store, Tristan, the Rolex manager, is always happy to have a chat and talk watches, sometimes for over an hour!"
• "The assistant was attentive without being overbearing."
• "Been with them for about 2 years now. This is the only place I go for all jewellery and watch matters."
• "Very polite and accommodating, instilled confidence in dealing with them."
• "The best personal service I have had anywhere for a long time, especially during this COVID nightmare."

Cons:

• "I was a bit disappointed as we were in there for a while and they only asked us if they could help when we were leaving."
• "I now have my brand new Rolex GMT Master II ‘Pepsi’ on Oyster band thanks to AJ Chrono in London. Great place if you’re looking for a hot Rolex."

Product Quality and Selection

Pros:

• "Not the cheapest but large choice of earrings and cleansing solution to take away and a return appointment in 6 weeks to remove!"
• "Truly wonderful experience at Wakefields. The showroom is beautifully designed, elegant and welcoming."
• "We have had the luxury of having a pair of earrings made to go with a treasured family necklace."
• "Wonderful selection of watches on display, excellent range of Rolex and Tudor."
• "Amazing quality and service. Wonderful knowledgeable staff."
• "The attention to detail to save the inscription and hallmarks on my wedding ring was excellent."
• "Very knowledgeable about the brand, history and movements."
• "The jewellery is also out of this world."

Cons:

• "Went in for ear piercing, was shocked that such a reputable place would use a gun, and not a needle."
• "Rip off Rolex. Rolex wanted over £2500 to repair my watch bracelet."

Experience and Atmosphere

Pros:

• "A warm, family, yet classy and exclusive feel."
• "Glorious showroom and bar area."
• "Welcomed at once with refreshments and very friendly conversations."
• "The surroundings look and feel luxurious, so even having a repair feels like an event."
• "It really did feel like I was in a spa!"
• "The service from the initial design to completion was first class."
• "The store itself was very busy, again lovely to see."
• "Great experience and will be back for sure. How all high-end Jewellers should conduct themselves, the new benchmark!"

Cons:

• "Displaying Rolex watches in their window with prices on. I went in to enquire for a Submarine for my sons 21 birthday only to be told years before I would see!"

Responsiveness and Communication

Pros:

• "An email inquiry to Tristan was dealt with swiftly and professionally."
• "Whilst I was on the waiting list Tristan was responsive and always helpful keeping me updated."
• "The personal service was superlative. Although I’m not entirely sure I’d bet the cost of the work was much less than I’d pay in London."
• "Very polite and accommodating, instilled confidence in dealing with them."
• "Tristan was able to deliver it with a week to spare."
• "The whole team are an absolute delight to deal with."
• "From the moment that we were welcomed in at the door, to the offer of a drink, the professional and courteous manner that we were looked after."
• "Fantastic level of support from the sales team and a genuinely comfortable and welcoming environment."

Cons:

• "Didn’t even get a chance to discuss which watch I would like to get."
• "Something the rest of your Wakefield team need to understand. Especially knowing who we are and how to spell our surname correctly, not Curtain but Kirton."