Kams Palace Reviews Summary

Staff Service

Pros:

• "The staff are so nice."
• "Lovely food! Excellent service."
• "The people in there are extremely friendly and only want to please."
• "The staff / owners were extremely hospitable."
• "Very warm welcome by their staff. quick serive and excellent quality food and price is right."
• "The service of manager and waiters are warm and friendly."
• "The staff had just the right balance of attentiveness, and conversation, but not too much so as to be intrusive."

Cons:

• "The woman serving had a face that looked like she'd swallowed a wasp, she really gave us the impression that she didn't want to serve us at all."
• "Owner’s attitude was absolutely disgusting."
• "All the staff look unhappy and just don't bother anymore."
• "We were left for 20 minutes before anyone asked what drinks we wanted."
• "Good food but the service is awful. Teapot never refilled, we ordered then sat and watched as people who came in after us got their food."
• "Service poor no interaction with staff."
• "The service was very slow, it was virtually impossible to attract anyone's attention."

Food Quality

Pros:

• "Been eating at Kams Palace restaurant and now takeaway/delivery since its opening some 30 years ago and I have never had a bad experience."
• "The food is a standout and is probably one of the best dim sum in Dorset."
• "First and foremost, the food was delicious."
• "An absolutely amazing binge-fest at very low price."
• "Thank the lord for decent and non-pretentious Dim Sum."
• "Food full with flavour."
• "Delicious authentic Chinese cuisine with massive selection of food."

Cons:

• "I had lemon chicken and the chicken was tough and dry and not enough sauce for my liking."
• "The food was horrid and smelt bad. One of the dishes was burnt."
• "The food overall just felt cheap and nasty."
• "Most dim sums are quite bland in taste, stir fry beef ho fun was slight too greasy."
• "Greasy starters, piece of frozen garlic baguette with some sesame seeds on one side looked like it had been thrown in deep fat fryer while still frozen."
• "Food mediocre at best but some inedible, prawns smelt and beef dish slop."
• "Kung po chilli diced pork looked to us like bacon lardons, and was awful."

Ambience & Atmosphere

Pros:

• "Incredible place, like a palace."
• "A great atmospheric place for dim sums & traditional Cantonese dishes."
• "The building looks amazing and the design really draws you into a whole new atmosphere."
• "Ambience is great."
• "Amazing buzz, the food was authentic. I felt like I was back in Hongkong."
• "It’s one of the most authentic Cantonese dining experience for me in UK, it just looks like I was back in HK where I grew up!"
• "The exterior and interior look of the place is amazing."

Cons:

• "It was absolutely freezing, we had to move table and even after moving table, it was very cold, we didn't enjoy our dinner."
• "Piano music should be changed for some Chinese playlist."
• "Looks great from the outside but no ambience inside."
• "We would be seated in the upstairs area, which lacks the ambience of the main area."
• "The large restaurant was deserted, consequently there was no real atmosphere."
• "However, I couldn't help but notice that the interior could benefit from some refreshing."
• "The atmosphere is nice but the food quality is not better than the average Chinese...so why paying more?"

Price & Value

Pros:

• "Price was reasonable."
• "Affordable prices for Dim Sum!"
• "Price is also very reasonable, ~20pp."
• "Prices were fair."
• "The food was very tasty and full of flavour the prices for the quality of food is very reasonable."
• "The dishes are very fairly priced."
• "Was a bit pricey but about tight for the amount of food you get."

Cons:

• "Trading on the edge means that if you refuse the auto add gratuity your table is suddenly surrounded which is a bit threatening."
• "We had set meal for two, looked good on menu but sadly not good value at £25 per person."
• "Very expensive and small portions."
• "£6.90 for 2 chicken satay on skewers that were over cooked and dry. Just disgraceful."
• "The food was average - a bit pricey for what it is."
• "Overpriced."
• "The bill came to £62 for poor slow service and in reality about £25’s worth of food."