Express Estate Agency Reviews Summary

Customer Service

Pros:

• "Natalie Jenkins was dealing with my house move & kept me updated at all times."
• "Aaron would call me every time there was progress, which I found very helpful."
• "Oliver Harrison who was our assigned sales consultant was brilliant in the way he negotiated and marketed the property."
• "Georgina is always accessible within a short timescale and updates me constantly without me having to chase."
• "Jamie Lee Anison was very helpful. She is lovely and makes me feel at ease."
• "Katie Lowe was brilliant in keeping us well informed."
• "Chloe was extremely courteous, knowledgeable and very informative."

Cons:

• "Terribly unprofessional and any estate agents we’ve spoken to have laughed about this company."
• "Can’t call either as no one picks up."
• "Communication is non-existent."
• "Express will not answer any phone calls or reply to any emails."
• "The new agent who is now dealing with my sale knew nothing of my circumstances."
• "Very unprofessional and their sales handlers are never available."
• "You can ring 10 times and only get through once."

Company Reliability

Pros:

• "From the minute I responded to the instructions from the letter I received, the process has been fast and smooth."
• "Had a fantastic experience with express estate agency. I sold my late grandfathers property and they made it really effortless."
• "Rihanna explained the best way forward for selling my property and the reasons why it has not been marketed adequately together with a bottom line fee structure."
• "Impressive, thanks."
• "From launching to accepting an offer has taken just nine days so hopefully the conveyancing will go as smoothly."
• "Within a couple of weeks I had an offer on my property which I have accepted."
• "I complete tomorrow!! I never leave a review on anything however feel the need to do so on this."

Cons:

• "Delivery falls short of the sales pitch."
• "Communications under a different company name - first red flag."
• "It took around 9 months to complete the sale of our property because express did not carry out all the right checks with the buyer."
• "Appalling service from Liam Bainbridge. Offered us 25% less than market value for our property."
• "Not a good experience, made unrealistic claims about selling the property quickly which is why we chose them, it took 11 months and a lot of hassle."
• "The only negatives I had was the experience with the sales rep Michael Caster, as a first time seller.. I feel like he did not attempt to explain important aspects."
• "We terminated the sale due to lack of efficiency and not checking the purchaser out thoroughly.. complete waste of time."

Professionalism

Pros:

• "Samantha is very knowledgeable and made me feel at ease."
• "Nik was very nice to talk to. His presentation was spot on and very thorough without being rushed or too pushing."
• "Oliver Harrison has been dealing with our property purchase. He has always been easy to get hold of and always very happy to help."
• "Charlotte Fitzgerald who discussed the details of the service offered was knowledgeable, informative and very professional in her manner."
• "Elliot was very friendly, put me at ease and did a brilliant job negotiating and sealing the purchase at a price I was willing to pay."
• "Great communication, very friendly and helpful."
• "Natalie Jenkins is a credit to the company she is very friendly & will deal with any issues or concerns you may have."

Cons:

• "Bunch of liers. Don't believe a word they will tell you."
• "He immediately told me that I would have to pay their full charges as I’m under contract for 4 Months!"
• "An absolute shambles of an organisation, 1 star is even too high of a rating."
• "Do yourself a favour and avoid this company like the plague."
• "Absolutely rubbish service... don't sell your house with this shambles of a company."
• "They are a giant con. Don’t be fooled by their use of Ian Botham the cricketer in their adverts."
• "Stay well clear, absolutely horrendous... Also the quality of the pictures of your home are poor and many viewers find them misleading which is mentioned in feedback."