Address: 241 Deansgate, Manchester, M3 4EN, United Kingdom
Phone: +441616378336
Rating: 3.6
based on 290 reviews.
Customer Service
Pros:
"This is my first time renting a property and after hearing horror stories from people who rent I was quite worried at first but after speaking with their customer support and listening to their advice the paper work was filled in and everything went smoothly."
"Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free."
"I was impressed that they both had additional information to hand about the properties, knew about the specifics off hand and were very informative about their process, costs and timings."
"Couldn’t recommend more - especially compared to the other estate agents I dealt with in Manchester."
"Highly recommend to all prospective renters looking for a smooth and professional service from start to finish!"
"They presented the property brilliantly and then clearly detailed the position of every viewing and offer."
"Really good viewing from Courtney for the property, he was really professional and informative."
Cons:
"The customer service of Ascent is awful."
"We've been trying to contact the office via phone and email for 10 days now, got through twice and the first time the person couldn't find our property or tenancy on the system at all so was completely unable to help."
"They appear to have no handle on communication within the company and their communication with customers is simply rude."
"The staff are rude and their properties are not maintained to even a minimum standard."
"Now when we are trying to reach out to Ascend both Liverpool and Manchester landlines are cut out and emails bouncing back with a message that person left business."
"They don't ever answer the phone, and don't manage your property."
"Completely useless. Nobody picks up the phone for queries and I've send at least 4 requests for viewings over the past 2 weeks."
Property Management
Pros:
"Ascend Properties have been heaven-sent throughout the signing on process!"
"Ascend is the best letting agency who I was with so far. They are very professional, prompt, and friendly."
"It was my first experience in looking at renting a property and Ascend have made it an enjoyable experience."
"Amazing experience, I've been told that renting in the UK can be really complicated, well good news with Ascend it is extremely easy."
"We have rented through Ascend for over 4 years now and their service has been fantastic."
"I’m very impressed with how Ascend has property managed my home, they have proved to be more than responsible and assertive in handling any issues that have risen."
"Have used Ascend for 4 years to manage my flat in Liverpool."
Cons:
"The freezer draw within the fridge was broken so causes everything to freeze in the fridge making it unusable!"
"Ascend claim they never received the 3 reminders from the council and refused to take any liability for their mismanagement."
"They encourage customers who call for viewing to secure their property and after viewing they don't accept any responsibility."
"They will exploit you and withhold your deposit from you at the end of the tenancy."
"A large agency that likes to charge management fees but doesn't actually manage."
"Recently moved out of a property managed by Ascend. Terrible venture, slow to action anything."
"Still waiting for the kitchen walls to be painted 12 months on, still waiting for the bathroom plumbing to be looked at 12 months on."
Integrity and Transparency
Pros:
"Agent told me they use stock photos of other apartments in the building."
"They offer people money off their deposit if they give a 5 star rating on Google."
"The only reason you see any good reviews left for them is because they bribe new tenants with a freebie in exchange for leaving them a 5 star review."
"Do not believe the dubious number of 5 star reviews here. Ascend offer their clients money in order to leave good reviews."
"They never bothered to transfer the letting to his name only, refused to pay me my deposit because they can only pay it to the 'lead tenant'."
"To make it even worse they then took £450 off our deposit with mould as one of the deductions, still not had the deposit back about 4 months later."
"DO NOT IGNORE You will not get your deposit back, they scam you out of thousands of pounds."
Cons:
"No positive comments regarding transparency and honesty."
"£180 was withheld from our deposit as we had not cleaned the flat properly."
"They later charged us for a dusting and mopping, which was the same price as the full professional cleaning."
"Now the only problem is that 1/3 of it is missing :) I find it suspicious how they returned part of our deposit in two different kind of transactions."
"Upon exit, we cleaned the property to an extremely high standard and hired a professional cleaner and they tried to keep £250 of our deposit for 'cleaning fees'."
"Be very careful when renting with Acend Manchester. We got charged £120 checkout that we where not advised about and they charged us £250 for the end of tenancy clean even though we had a professional & reputable cleaning company come in!"