Thornley Groves Estate & Letting Agents - Fallowfield Reviews Summary

Customer Service

Pros:

• "Gavin Wiley was extremely helpful and accommodating! He was very quick to reply to any concerns and inquires I have had about the property."
• "Courtney Thomas, I found her to be professional, efficient, great at communication and extremely understanding."
• "Chanel was very helpful and made sure to keep us updated at all time which was great."
• "The team had clear and regular communication."
• "Tom has gone above and beyond in his role, his pro-active and personable approach has made the whole process a joy."
• "Tarin has done absolutely amazing to make it so simple and straightforward for me."
• "Georgia has dealt with us throughout the process so far, and she has been so helpful and patient, answering our many questions."

Cons:

• "They shared private details with third companies after not giving consense."
• "Terrible! They arranged a viewing with me, and never showed up."
• "Worst experience I’ve ever had."
• "We were left without a working toilet for a week."
• "Absolutely rubbish. Homes4u was better before they got taken over by Thornley Groves."
• "Terrible agents to work with, difficult to get hold of without going to the shop in person."
• "All gutless and can’t face any of your queries."

Professionalism

Pros:

• "Sophie was such a great help with finding a great rental property in Didsbury."
• "They were very professional, providing excellent customer service."
• "The professionalism and transparency he gave us was much appreciated."
• "Christina has always been very helpful and pleasant to deal with."
• "Tarin and her colleagues who have been professional and friendly throughout the whole process."
• "Adele Hallewell, she is such a great lady and the way and manner in which she took our case and helped us speaks about her professionalism."
• "The attention to detail and professionalism displayed by Ashley was outstanding."

Cons:

• "Firstly agent came late and she was not responsive."
• "The most unprofessional and rude company."
• "Is this professional? I am very very disappointed I wish I can give them negative feedback."
• "I really wouldn't go near this agency if I were you."
• "Unbelievably disorganised, and a complete waste of my time."
• "Unprofessional agency! Avoid buying or selling through them."
• "What a complete shambles of an agency."

Property Management

Pros:

• "Contract signing was a breeze with seamless integration of technology."
• "Helpful staff, reliable landlords, always sorted maintenance issues straight away."
• "Quick, professional and easy."
• "WhatsApp messages relied to in no time, issues solved the next day."
• "All staff were very friendly and helpful."
• "Their market expertise and proactive communication made the letting process seamless."
• "Emails are replied to promptly, we are very happy with this service."

Cons:

• "They will do anything and everything to take your money and if you're a student they will target you."
• "Now they are demanding £60 off each of them to cover cleaning because there was a cobweb and fluff in the tumble drier and post on the floor!"
• "Beware Homes4u are just trying to line their own pockets by scamming tenants and landlords alike."
• "The condition of these properties did not match the images shown on the website."
• "Didn't have keys to half the bedrooms during viewings. When I agreed to take a house and paid fees they forgot to set up the tenancy and had to be prompted a few weeks later."
• "Dreadful. I live next door to one of the properties they manage... The property is run down and in a poor state of repair."
• "It was disgusting.....dirty, mouldy and wholly unsuitable for habitation!"

Communication

Pros:

• "Georgia Hamill at Homes4U made the last tenant swap over easy painless."
• "Corey was an unbelievable help for us form the first time I spoke to him right through to the agreement process."
• "Poppy was excellent and managed to squeeze us in for a viewing last minute."
• "Vicky Kelly has been outstanding, leaving no stone unturned, efficiently completing the essential paperwork side of things."
• "Shazia was informative and went above and beyond."
• "Georgia at the deansgate branch was very communicative with dealing with our requests."
• "They keep in touch throughout the process, explain things clearly and are always happy to answer questions."

Cons:

• "Be very wary of this company. Take photos and date everything with regards to the inventory."
• "You can never get hold of them on the phone."
• "Got our move in dates wrong and the monthly pay."
• "We did call to confirm on Saturday all day but no one pick up the call."
• "Same agents who are dealing with the property will just ignore your emails for weeks and they just give careless and poor service."
• "I went went into the Fallowfield office at 1pm on Friday 22nd, asking to speak to someone about renting, as we were in an emergency situation... I'M STILL WAITING."
• "No answered calls or contact from our property manager."

Reliability

Pros:

• "I would highly recommend moving with homes4u."
• "Homes4u sold my house very quickly and although there was a delay caused by conveyancing Katy was extremely helpful."
• "Fantastic service - always very prompt and helpful."
• "I would highly recommend her to anybody buying or selling in the property market."
• "Our experience with Homes4u has been absolutely brilliant. So fast and efficient."
• "I would highly recommend to any students in Manchester looking for a property!"
• "Best letting agency in Fallowfield by a mile, don't waste time with Leaders or anyone else."

Cons:

• "Scumbags."
• "We had no problem with this company until we vacated our property on 28th of July. To this day we have still not been told how much deposit we are getting back."
• "Even after that they didn't call us or response us on email."
• "After we moved out we we had nearly £400 of our deposit STOLEN from us for outrageous cleaning charges."
• "What are these fake reviews?! Didn't have keys to half the bedrooms during viewings."
• "Whenever we call them they always say may we call you back another day as our workers are busy."
• "After 3 months and 10 calls later they still could not refund my deposit."

Efficiency

Pros:

• "Corey... Answered all the questions we had super quick and was really reassuring."
• "From my experience with other letting agents, the service provided by Homes4u is far more organised and professional, both for the landlord and tenants."
• "Chloe Wright overseeing my recent move via homes4u, great service and super quick to reply to emails."
• "He was so quick in responding to my needs and provided such high-quality service that I was genuinely impressed."
• "WhatsApp messages relied to in no time, issues solved the next day."
• "Quick speedy responses gave me loads of information."
• "Emails are replied to promptly, we are very happy with this service."

Cons:

• "Got the landlords name and bank information wrong for the standing order."
• "Dreadful. I live next door to one of the properties they manage... They have been haggling with me over the price (£45 for three panels), unbelievable."
• "Every single person I was in contact gave a different reason for the delay."
• "I called them on Monday morning they pick call after 2hr."
• "I have no idea what the £90 agency fee is for... These charlatans are not to be trusted."
• "There is no communication in their office and no regard for their ex-tennants or possible tennants."
• "Initially, we got messed around a lot by this company."