Nando's York - Vangarde Monks Cross Reviews Summary

Food Quality

Pros:

• "Food was hot and delicious as usual and very filling."
• "The food was nice if nothing special but the fresh juice drinks are super delicious."
• "Food is always spot on, lovely service and nice atmosphere, lovely meal out for the evening, will deffo go again!"
• "Fantastic food and a really lovely member of staff - Jim.... Great visit highly recommend."
• "The food was as it should be, and chicken livers were lovely."
• "Food was cooked to perfection."
• "The food was good, tasty, clean came piping hot."

Cons:

• "Food was luke warm, portions are small and poor value for money."
• "Very disappointing food, and not cheap. We won't be back."
• "All three meals were served cold including the chips."
• "Past few visits we have found that the chicken is not crispy any more until it goes back to the trade mark of nando,s we will give it a miss in the future."
• "The food was not up to the usual high standard, I had ordered the double chicken but it was certainly not double."
• "We asked for the mild option and all the food came spicy!"
• "Also we order a share plater, it is not worthy for value, better get your individual dishes."

Service

Pros:

• "Staff were polite and upbeat, giving plenty of attention to customers when appropriate."
• "Good virtual queuing system which means people are not waiting around."
• "Came here after a long day of work and was welcomed by a gentleman name Sam J. He went out of his way to provide the highest quality of customer service."
• "The plus point here is the QR code order system and the friendliness of the staff."
• "As we arrived we saw a sign that said they had a brand new team and to please be patient. They were superb!"
• "Fantastic service. Busy Sunday at tea time and no messing around at all."
• "The staff were so friendly and helpful and all social distancing and covid guidelines were adhered too."

Cons:

• "Terribly run, got told we could not sit outside as it was too chilly."
• "The service was disappointingly slow when we visited; we waited nearly an hour for our food after our starter."
• "Tried to visit twice on separate occasions, both times told there was a wait of 30mins+ despite there clearly being empty tables."
• "Poor. The last visit to any Nando’s for sure, staff were inattentive."
• "Just awful... Shocking service... Out of loads of choices.. But didn't bother telling is when they sat us down."
• "Staff didn't seem to have a clue what they were doing, waited over 40 minutes for the food to be cooked then it sat on the pass for over 10 minutes whilst the staff faffed around!"
• "Poor service, sat at the table waiting for someone one to take our order."

Ambiance and Facilities

Pros:

• "This fairly small restaurant is situated close to Monks X just outside York. It shares lots of free parking and a wide range of other Restaurants."
• "It's clean, staff are friendly and attentive and the restaurant is a pretty chilled place, generally good service and good value."
• "Great family friendly eatery to stop off at for lunch when up at vanguard. Great value and importantly tasting food with choices for the mild to the adventurous."
• "The setting is very welcoming."
• "Lovely atmosphere, really pleasant and helpful staff."
• "A relaxed atmosphere and spot on food."
• "Lovely experience in this Nandoes, with very friendly and attentive staff."

Cons:

• "The disable toilet was not functioning."
• "The restaurant itself was chilly."
• "It's basically a cheap-feeling canteen from the 1970s."
• "Menus should be wiped clean/ inspected regularly. Toilet area's could do with more attention."
• "The building is dirty, I understand it's mainly self-service but cutlery wasn't polished, tables sticky."
• "Air conditioning was broken on a day that was 0oc and was still running so restaurant was unbelievably cold."
• "No hot drinks, some of the cold drinks machines where empty."

Ordering and Technology

Pros:

• "Very well organised with their booking of table and ordering meal."
• "Brilliant! You have to order online & wait until your time slot to pick up, you can't sit in the restaurant so we sat outside but it's very efficient."
• "The food is exceptional and consistent."

Cons:

• "Ordered 3 meals online... was missing two portions of chips, and half of a double burger."
• "First time trying Nando's! Really enjoyed the food. The service was good too. Only downside was having to you the app and order online and create account."
• "Great place to eat, but using the website to join the queue has been a terrible experience recently."
• "Not good Payment by phone app only."
• "No one told us you had to use an app or order at the counter."
• "We waited until 1hr 10mins, and the food arrived."
• "Told 45 min wait despite at least half the tables free."