"Really trustworthy and modern Company with efficient staff and exceptional service."
"Sammy Brough who I dealt with took all the hassle away from the purchase and made it so easy."
"Scott was warm and friendly, and couldn't have done anymore to help."
"Natalie was just so lovely and friendly, talked us through everything."
"Mitchell was fantastic and dealt with everything fast efficiently and very professionally."
"Great customer service from Nathan Blinco from start to finish."
"Liam Scott was very professional, friendly & helpful."
Cons:
"Booked in for a service at 8:45, get a text at 12:30 saying my car has been started! What's the point of a booking system?"
"These guys are absolutely brilliant when it comes to selling you a car, but when you want to book 1 in for a repair these guys are the worst."
"Wouldn't buy off Arnold Clark Workington. No one answers the phones and poor aftercare."
"These clowns take incompetence to another level. I've been trying to get them to carry out some warranty work on my Ford pickup since August, and been repeatedly let down."
"Only bothered about a sale and not interested in customer satisfaction."
"I've rang 4 times now and still not 1 call back. Customer service is terrible."
"This is beyond poor customer service and Arnold Clark Workington should be ashamed of themselves."
Sales Experience
Pros:
"Great finishing touch adding a bow to the car when come to collect made it that extra bit special."
"I would recommend AC Workington."
"Our salesman Scott was fantastic. Very helpful and nothing was too much trouble."
"Would highly recommend."
"Absolutely class from start to finish, open and honest with me and got the car ready within a day."
"The whole process was very quick and didn't feel pushed into making a decision at all."
"Brilliant service from my guy 'Chase' today at the Workington Branch on my PX deal."
Cons:
"Sales team seam ok it's the sales manager that lets the place down, offers well below book price for trade ins."
"A deposit wasn't put down as I was waiting for the video of the vehicle walkaround, I was told this would be sent at 10am and it wasn't sent until 4pm."
"Terrible offer for car when taken for appraisal after a good online price quoted."
"Sell warranties that they don't mention expire if not taken within a time they've specified but not mentioned."
"Only given half the information regarding the car interested in."
"In the ad it stated the car had DAB Radio well again it was a bit of an own goal as that age of car does not come with DAB Radio oops."
"After getting my car, I have had to take it in 5 times in the past 3 months."
Vehicle Service and Maintenance
Pros:
"I went in Tuesday and picked up my car Friday without a hitch."
"They did have a wide variety of cars."
"Loved the new online app to read through documentation and view status of the car was so handy and time saving."
"The whole process was very quick and easy."
"The cars have been fantastic and we’re really looking forward to driving our new one!"
"Was really impressed with the quick and efficient service, when buying my new car."
"Loving my Ford Puma & would recommend AC Workington."
Cons:
"Booked my car in for a MOT and service for 23rd online but had to call up to change the date to when a courtesy car was available, I was advised the 31st is the first available date so I agreed and considered it booked in, took my car in this morning to be told there was no booking at all in my name or in the registration of the car also that it was a 6-7week waiting list for a courtesy car."
"Absolutely shocking my son took his car for an m o t which he had taken a 2 year m o t and service plan out when he purchased his car."
"Poor experience last week. Took my car for a service before 9am and at 3pm it still wasn't complete as they'd had to order in the air filter and it was going to take another 30 minutes."
"Took car in for MOT one day early and left overnight. Next day received a call to say it cannot get done as the garage did not speak to lease company prior to us dropping the car off."
"Car was muckier inside than when I dropped it off, featuring a dusty handprint on the passenger headrest."
"Waited 6 hours for a service that usually takes 2."
"Knock the awful music on site off and invest in some air conditioning, it is 2017 now."